Medical Reception Supervisor

United Health Centers of the San Joaquin Valley•Fresno, CA

About The Position

Overview We are recruiting for an exciting leadership opportunity as a Medical Reception Supervisor (MRS) at one of our new state of the art clinics. Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost effective care. The MRS can expected to manage the daily operations of the front office/receptionist area of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Requirements

High School diploma or equivalent is required.
5 – 8 years of experience in management or supervisory position in a healthcare or ambulatory care setting, preferred.
Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
Customer-service oriented
Strong computer skills
Familiar with adult learning and general training techniques
Positive professional insight
Flexibility and dependability
Demonstrated good problem-solving skills; sound judgment
Effective leadership/supervisory skills
Modern office practices and procedures including email
Attention to detail and excellent follow-through on work tasks
Able to handle multiple tasks simultaneously
Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
Must have high manual dexterity.
Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

Nice To Haves

Associates Degree in Business Administration, Health Care Administration, or a related field is preferred.
Experience in lieu of degree may be applied for this position.
Bilingual Preferred (English/Spanish) but not required.

Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to: Ensure staff adherence to customer service standards and quality of work.
Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
Manage patient flow in real time to ensure patients are checked in registered in a timely manner
Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
Provides Health Center Manager with on going feedback on staff performance and assist with completing performance evaluations.
Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Medical Records positions.
Demonstrates exemplary customer service in both verbal and written encounters.
Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
Ensures data entry corrections/completion is resolved in a timely manner.
Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
Provides coverage in health center positions as necessary. Including Health Care Associate and Medical Records positions.
Interfaces with other departments to ensure operational effectiveness.
Able to multi-task and manage assigned project as directed by Health Center Manager.
Other duties and responsibilities as assigned by the Health Center Manager.