Medical Phone Scheduler

ENT and Allergy Associates of Florida • Boca Raton, FL

12d • Onsite

About The Position

ENT and Allergy Associates of Florida has been serving the needs of our patients for 62 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge. We are currently seeking a Medical Phone Scheduler for a full-time, Monday -Friday, 8:00-4:30 position at our Boca office. Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs. Medical Phone Scheduler Description: Functions include providing knock your socks off customer service with every patient, answering a high volume of incoming phone calls, scheduling, appointments, confirmation, working with insurance companies and scanning.

Requirements

• Minimum one year previous call center service experience
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients
• The ability to work in a team environment.
• Strong computer literacy is a MUST

Nice To Haves

• Working knowledge of medical terminology is a plus
• Bi-lingual Spanish speaking is a plus.

Responsibilities

• providing knock your socks off customer service with every patient
• answering a high volume of incoming phone calls
• scheduling
• appointments
• confirmation
• working with insurance companies
• scanning

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed