Medical Office Supervisor

Shore Medical Center•Ocean City, NJ

47d

About The Position

General Summary:# Responsible for management of daily operations, work activities, and staff schedules in alignment with organizational strategic goals, including but not limited to the following: Responsible for employee performance management, office space and equipment maintenance. Collaborates with the Ambulatory Operations Manager on developing, monitoring and improving operational processes that supports optimal patient care and maximizing opportunities to meet and exceed budget expectations. Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.# Ensures staff are informed of and comply with written policies and procedures Holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate. The Medical Office Supervisor coordinates and leads daily staff huddles to facilitate organizational and practice communication. Coordinates appropriate staff coverage optimizing facility occupancy to create an ideal patient and customer experience. Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements. Responsible for accurate and timely submission of payroll. Responsible for inventory management and appropriate ordering and par levels of supplies in the practice.# The Medical Office Supervisor orients new hires to the practice and coordinates appropriate training based upon role. Daily Time of Service reconciliation and deposit batches. Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling. Orchestrates the effort of and ensuring provider office time is maximized and efficient. Responsible for building provider and ancillary schedule templates. The Medical Office Supervisor assists in the development, implementation and adherence to organizational processes and workflows that supports optimal patient care in a multidisciplinary setting. The Medical Office Supervisor oversees and manages the work activities within the office. Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. Acts as a role model for the staff. Promotes and fosters team work. Supports staffing, training and daily operations of the department and acts as a point of contact for staff and providers. Responsible for staff performance appraisal process. # Monitors the following processes and assists as needed: Answers and directs telephone calls Greets and arrives patients Verifies insurance, benefits, coverage, and eligibility Registers all patients as well as verifies and updates demographic information Assemble new patient medical records in accordance with policies# Schedules, cancels, and reschedules patient appointments Assists patients with ancillary appointment scheduling and forms Files incoming medical reports, faxes and correspondence# Collects monies for copays, balances and/or self-pay services rendered Reacts in a timely manner to resolve patient complaints promoting customer service or escalates when appropriate Authorizations and referrals Ancillary testing/ surgical scheduling Other duties as needed.##

Requirements

Bachelor's Degree in health care or business administration preferred
4+ years of office/ supervisory experience in a multiple physician practice setting
Excellent organization skills and superb customer service acumen
Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills, Human Resources knowledge,
Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner
Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred
Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.

Nice To Haves

Ability to multi-task, make decisions, and work in fast-paced environment
Athena or EMR Experience
Microsoft Office experience
Computer Literacy - ability to learn and navigate new programs

Responsibilities

Management of daily operations, work activities, and staff schedules
Employee performance management
Office space and equipment maintenance
Collaborates with the Ambulatory Operations Manager on developing, monitoring and improving operational processes
Implements and ensures adherence to organizational processes and workflows
Ensures staff are informed of and comply with written policies and procedures
Holds staff accountable for adherence to policies and processes
Coordinates and leads daily staff huddles
Coordinates appropriate staff coverage optimizing facility occupancy
Monitors staff scheduling determining appropriate staffing levels
Responsible for accurate and timely submission of payroll
Responsible for inventory management and appropriate ordering and par levels of supplies
Orients new hires to the practice and coordinates appropriate training based upon role
Daily Time of Service reconciliation and deposit batches
Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling
Orchestrates the effort of and ensuring provider office time is maximized and efficient
Responsible for building provider and ancillary schedule templates
Assists in the development, implementation and adherence to organizational processes and workflows
Oversees and manages the work activities within the office
Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation
Acts as a role model for the staff
Promotes and fosters team work
Supports staffing, training and daily operations of the department and acts as a point of contact for staff and providers
Responsible for staff performance appraisal process
Answers and directs telephone calls
Greets and arrives patients
Verifies insurance, benefits, coverage, and eligibility
Registers all patients as well as verifies and updates demographic information
Assemble new patient medical records in accordance with policies
Schedules, cancels, and reschedules patient appointments
Assists patients with ancillary appointment scheduling and forms
Files incoming medical reports, faxes and correspondence
Collects monies for copays, balances and/or self-pay services rendered
Reacts in a timely manner to resolve patient complaints promoting customer service or escalates when appropriate
Authorizations and referrals
Ancillary testing/ surgical scheduling
Other duties as needed