Medical Office Scheduler

ALCOVY NEUROLOGY, PC

77d

About The Position

We’re looking for a Bilingual Medical Office Scheduler who is fluent in English and Spanish to join our team. This person will play an important role in making sure our patients are scheduled efficiently and receive the care they need in a timely manner. You’ll be the first point of contact for many of our patients, so professionalism, friendliness, and clear communication are key. You’ll handle patient scheduling, insurance authorizations, and coordination with other offices, while helping to keep our schedule full and running smoothly. This position is ideal for someone who is self-motivated, organized, and able to take initiative with little direction.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in a medical office or scheduling role preferred.
Familiarity with insurance verification and prior authorization processes.
Fluent in both English and Spanish (required).
Excellent phone and communication skills with a clear speaking voice.
Friendly, professional, and patient-centered attitude.
Strong attention to detail and organizational skills.
Self-motivated and able to take initiative with minimal direction.
Comfortable using computers, scheduling software, and Microsoft Office.

Nice To Haves

Medical office or billing coursework a plus.
Experience with electronic medical records (EMR) systems a plus.

Responsibilities

Schedule, confirm, and update patient appointments according to provider availability.
Call new patients to set up their first appointment and collect basic information.
Use the appointment waitlist to fill any cancellations or open time slots.
Look ahead at the schedule to identify and fill gaps to maximize provider time.
Know which insurance plans the office does and does not accept.
Make sure authorizations are in place for visits, procedures, or imaging when required by insurance.
Reach out to other offices or insurance companies to obtain needed authorizations or paperwork.
Communicate clearly and professionally with patients in both English and Spanish.
Answer phone calls with a friendly and helpful attitude and maintain a clear, professional speaking voice.
Provide information about appointments, office procedures, and any preparation needed for visits.
Work closely with clinical and administrative staff to keep schedules organized and patient care flowing smoothly.
Keep patient scheduling notes and insurance information accurate and up to date in the system.
Be proactive and help wherever needed to support the daily flow of the office.
Stay motivated and on task without needing constant supervision.
Take initiative to research insurance requirements or office processes when needed.
Manage your time well and keep things running efficiently, even on busy days.