Medical Office Rep

CommonSpirit Health•Redding, CA

About The Position

As a Medical Office Representative at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare. Some of your daily activities will include: - Collecting and updating demographics and insurance information - Verification of health plan eligibility - Taking complete and accurate messages - Scheduling mutually acceptable appointment times utilizing an electronic practice management system - Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines Transports patients to and from clinical and support areas via wheelchair or stretcher. Ensures proper patient identification and location. Transports patient chart with patient. Performs isolation and infection control techniques when required. Properly handles patient support apparatus during transportation. Assists as requested during patient examinations. Gathers appropriate information to release medical records. Efficiently uploads and burns of images to CD. Provides patient histories to imaging centers in a timely manner. Efficiently processes and distributes imaging records to requesting facilities Consistently updates physician distribution list. Inputting patients medical history in information systems, ie; MERGE, PACS, MRS. Consistently demonstrates customer service expectations as outlined in the DIGNITY HEALTH MEDICAL FOUNDATION audit tools and job description. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Consistently and proactively greets patients when within 3 feet of them. Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them. Consistently states first name and wears name badge above the waist. Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description. Completely explains examination procedure or instruction to the patient in a clear, pleasant, and professional manner. Exam rooms are consistently stocked and cleaned. Self initiative to identify opportunities and participate in improving center efficiencies. Proactively involves others as appropriate in planning and prioritizing work. Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something. Consistently keeps self informed and prepared for any situation. Quickly responds to requests from coworkers and radiologist. When issues arise they are addressed immediately. Gathers patient history in a timely manner Participates in and supports team- and center- based meetings and projects. Problem solves to maximize opportunities and minimize unnecessary steps. Keeps work spaces and all patient areas clean and clutter free. Maintains professional appearance and follows all dress code guidelines. Flexible to change work hours/days, and floats to support others. Initiates ways to increase center productivity.

Requirements

High School Graduate General Studies or High School GED General Studies
Previous experience in a healthcaresetting.
Prior experience with Picture ArchiveCommunication System (PACS)

Responsibilities

Collecting and updating demographics and insurance information
Verification of health plan eligibility
Taking complete and accurate messages
Scheduling mutually acceptable appointment times utilizing an electronic practice management system
Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
Transports patients to and from clinical and support areas via wheelchair or stretcher.
Ensures proper patient identification and location.
Transports patient chart with patient.
Performs isolation and infection control techniques when required.
Properly handles patient support apparatus during transportation.
Assists as requested during patient examinations.
Gathers appropriate information to release medical records.
Efficiently uploads and burns of images to CD.
Provides patient histories to imaging centers in a timely manner.
Efficiently processes and distributes imaging records to requesting facilities
Consistently updates physician distribution list.
Inputting patients medical history in information systems, ie; MERGE, PACS, MRS.
Consistently demonstrates customer service expectations as outlined in the DIGNITY HEALTH MEDICAL FOUNDATION audit tools and job description.
Consistently makes eye contact and smiles.
Demonstrates active listening with positive can do attitude.
Consistently respectful, concerned, and shows empathy.
Consistently and proactively greets patients when within 3 feet of them.
Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
Consistently states first name and wears name badge above the waist.
Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description.
Completely explains examination procedure or instruction to the patient in a clear, pleasant, and professional manner.
Exam rooms are consistently stocked and cleaned.
Self initiative to identify opportunities and participate in improving center efficiencies.
Proactively involves others as appropriate in planning and prioritizing work.
Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something.
Consistently keeps self informed and prepared for any situation.
Quickly responds to requests from coworkers and radiologist.
When issues arise they are addressed immediately.
Gathers patient history in a timely manner
Participates in and supports team- and center- based meetings and projects.
Problem solves to maximize opportunities and minimize unnecessary steps.
Keeps work spaces and all patient areas clean and clutter free.
Maintains professional appearance and follows all dress code guidelines.
Flexible to change work hours/days, and floats to support others.
Initiates ways to increase center productivity.