Medical Assistant / Medical Office Rep

Dignity Health Medical Group•Stockton, CA

About The Position

As a Medical Assistant/Medical Office Representative at Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll keep the day running smoothly and efficiently for your patients and clinical team. You’ll take the lead on proactively preparing patient charts- ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This the perfect opportunity for a MA interested in growing their career. Some of your daily activities will include:- Assisting in preparing patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data- Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation. - Maintaining a clean, organized, and safe environment, and performing patient care services that support the physician / provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician’s Assistant, or Licensed Vocational Nurse. - Comfortable managing medical records- charts and EMR- Communicate and document any patient concerns to physicians, physician’s assistants, or nurses- Work with physicians, insurance providers, and pharmacies to obtain authorizations for patient medication, including refills Provides excellent customer service. Consistently demonstrates customer service expectations as outlined in the DHMF audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _______ this is (your name) how can I help you". Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Requirements

High School Graduate General Studies, upon hire or
High School GED General Studies, upon hire and
Satisfactory completion of formal Medical Assistant program pursuant to the Divisionof Allied Health Professions or militarytraining that is equivalent to an accreditedMedical Assistant program (determinationby DHMF HR department in conjunctionwith the State Division of Allied Health)., upon hire and
Basic Life Support - CPR, upon hire

Nice To Haves

less than 1 year 6 months experience in an outpatientsetting as a Medical Assistant, upon hire and
less than 1 year 6 months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling surgeries., upon hire and
Experience in billing upon hire and
Prior call center experience preferred., upon hire and
Experience with multi-line phones/ACD phones preferred., upon hire and
Prior call center experience preferred., upon hire

Responsibilities

Assisting in preparing patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
Maintaining a clean, organized, and safe environment, and performing patient care services that support the physician / provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician’s Assistant, or Licensed Vocational Nurse.
Comfortable managing medical records- charts and EMR
Communicate and document any patient concerns to physicians, physician’s assistants, or nurses
Work with physicians, insurance providers, and pharmacies to obtain authorizations for patient medication, including refills
Provides excellent customer service.
Consistently demonstrates customer service expectations as outlined in the DHMF audit tools.
Consistently makes eye contact and smiles.
Demonstrates active listening with positive can do attitude.
Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _______ this is (your name) how can I help you".
Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.