Medical Office Rep I Float
About The Position
As our Medical Office Representative, you will serve as the initial point of contact for our valued patients, expertly coordinating all referrals and authorizations to ensure seamless access to care.Every day you will deliver excellent customer service through clear and empathetic communications, efficiently managing phone calls and distributing messages to the appropriate personnel. You will also adeptly handle patient requests for referrals and authorizations, ensuring accuracy and timeliness.To be successful in this role, you will possess exceptional interpersonal and communication skills, a strong commitment to patient satisfaction, and a meticulous approach to administrative tasks. You will be a proactive team member, comfortable navigating various patient requests and contributing to a positive and efficient clinic environment. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
- None, upon hire
Nice To Haves
- Six (6) month's experience in anoutpatient setting as a Medical OfficeReceptionist or an equivalentamount of experience in a high-volumecustomer service role in anotherindustry/environment; or 6 monthsexperience as a Phone Receptionist orHealth Information Associate withinDignity Health Medical Foundation.
- Experience with multi-line phones/ACDphones
Responsibilities
- expertly coordinating all referrals and authorizations
- delivering excellent customer service through clear and empathetic communications
- efficiently managing phone calls and distributing messages to the appropriate personnel
- adeptly handle patient requests for referrals and authorizations
- Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
- Consistently makes eye contact and smiles
- Demonstrates active listening with positive can do attitude
- Consistently respectful, concerned, and shows empathy
- Uses scripted greeting
- Uses scripted closing at every interaction
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
