Medical Office Associate: Full Time Days, Atlantic Rehab Morristown
About The Position
Atlantic Health is seeking for a reliable, motivated and team-oriented individual to join our outpatient rehabilitation site located in Morristown, NJ as a Medical Office Associate. This is a full time and benefitted position that includes Medical, Paid Time Off, and Tuition Reimbursement, among other perks at Atlantic Health. The Medical Office Associate position plays a vital role in ensuring a positive experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical team.
Requirements
- High School Diploma or equivalent experience
Nice To Haves
- Prior administrative experience in health facility strongly preferred
- Knowledge of computerized scheduling & EMR system
- Individual must be customer and employee focused, must have demonstrated ability to multi-task
- Excellent verbal and written communication skills
Responsibilities
- Assists patients with appointment scheduling
- Checks patients in/out in EPIC
- Transcribes orders
- Manages referrals
- Monitors and schedules PT online appointment request portal
- Runs estimates, collects co-pays and up front balances
- Addresses EPIC work queues and maintains them in good standing
- Manages departmental phone lines
- Monitors Hello World (appointment reminder system)
- Orders office and clinical supplies as needed
- Assists patients with problem solving issues related to scheduling, registration, insurance, copays, etc.
- Provides excellent customer service
- Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies
- Assists with insurance responsibilities as needed (depending on site volumes)
- Maintains proper communication with supervisor and staff, including email correspondence and others in a timely manner
- Performs other administrative tasks as needed
- Assist with training
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
