Medical Office Associate II, Full Time, Days - AMG Call Center - Morristown

Atlantic Health System • Morristown, NJ

8h

About The Position

Atlantic Medical Group, central scheduling is seeking a full time Trainer for medical specialties supported by the call center. Reporting to the Central Scheduling Manager. the Medical Office Associate II Trainer is responsible to ensure development and support in areas such as EPIC workflows, instructional design and delivery, conflict resolution, as well as to orient new department staff. Drives changes and makes recommendation to management team regarding training processes, Epic workflows. Identifies and delivers innovative solutions to improve services. Job Duties: Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment. Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training. Conducts surveys to gauge the effectiveness of training sessions and if changes are needed. Provides pre- and post- training competency tests to ensure team members have acquired knowledge and/or skill(s) to job roles. Assist with creating, updating, and maintaining training documentations as needed. Assist with resolving and supporting team members via email, Teams or over the phone. On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities. Assist with training and go-live support for all new projects and initiatives. Assist with Quality Audits and work queues of registration, insurance verification and scheduling encounters for the Team. Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations. Liaison and “go to” resource between new hires and department leadership. Supports department goals and process improvement initiatives.

Requirements

• High School Diploma or equivalent
• 2+ years' administrative experience
• Canva experience
• Microsoft Applications knowledge

Nice To Haves

• Associates degree in Medical Office Management, Business, or related field.
• 1 year of experience in a medical office environment or relevant area.

Responsibilities

• Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
• Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training.
• Conducts surveys to gauge the effectiveness of training sessions and if changes are needed.
• Provides pre- and post- training competency tests to ensure team members have acquired knowledge and/or skill(s) to job roles.
• Assist with creating, updating, and maintaining training documentations as needed.
• Assist with resolving and supporting team members via email, Teams or over the phone.
• On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
• Assist with training and go-live support for all new projects and initiatives.
• Assist with Quality Audits and work queues of registration, insurance verification and scheduling encounters for the Team.
• Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations.
• Liaison and “go to” resource between new hires and department leadership.
• Supports department goals and process improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees