Medical Office Assistant II

Novant Health • Wilmington, NC

45d

About The Position

Bring your passion for patient care to Novant Health, where innovation, compassion, and teamwork drive everything we do. As a Medical Office Assistant II, you'll perform advanced administrative and clinical support tasks such as managing patient scheduling, records, insurance processes, and basic clinical duties to ensure efficient day-to-day operations in a medical practice. We offer a collaborative and supportive work environment.

Requirements

• High School or GED, required.
• Graduate of an accredited medical assistant program or a minimum of 2 year experience in a medical assistant role that included medication administration, required.
• BLS/CPR (or earned within 90 days of hire), required.
• Annual UAP agreement with provider, required.
• Ability to successfully complete generic and department specific skills validation and competency testing.

Nice To Haves

• Previous work in a medical clinic, preferred.

Responsibilities

• Greet and check in patients; verify identification and insurance.
• Schedule, reschedule, and confirm patient appointments.
• Answer multi-line phones and route calls appropriately.
• Manage patient flow to ensure efficient clinic operations.
• Maintain and update patient records in the EHR system.
• Handle medical correspondence, referrals, and prior authorizations.
• Collect co-pays, process payments, and balance daily cash reports.
• Take and record vital signs and patient histories.
• Prepare exam rooms and assist clinicians during minor procedures.
• Perform basic patient intake and documentation.
• Process lab orders, specimens, or diagnostic test requests.
• Verify insurance eligibility and benefits.
• Obtain pre-certifications and authorizations for procedures or medications.
• Manage claims follow-up, corrections, and documentation.
• Explain billing questions to patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees