Office Assistant II

State of Maine • Augusta, ME

1d • $16 - $22

About The Position

This critical Office Assistant II position engages callers, visiting providers, and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well-spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission.

Requirements

• To qualify, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
• All positions in this classification assume the qualifications of: Office Assistant I.
• Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice.
• Outlook or comparable email applications
• Excel or comparable spreadsheet applications
• MS Word or comparable word processing applications
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)

Responsibilities

• Responsible for primary management of incoming and outgoing communications, including email, calls, mail, faxes, and other publications and print materials related to the Policy and Training Unit
• Coordinating training-related needs, including, but not limited to, procuring venues, invoicing, managing registration and attendance of events, and distribution of certificates based on the information gathered as part of the attendance record
• Working with Policy and Training Unit members to support the delivery of training by preparing and distributing physical course materials
• Supporting other administrative processes for OCFS programs as needed, including management of the Policy and Training Intranet site and Learning Management Systems.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees