Office Assistant II
About The Position
This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission.
Requirements
- To qualify, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
- Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice.
- Outlook or comparable e-mail application
- Excel or comparable spreadsheet application
- MS Word or comparable word processing application
- Performing receptionist duties
- Data entry (both narratives and billing data)
- Keyboarding (words per minute)
Responsibilities
- Responsible for primary management of incoming calls to the Bangor OCFS on an assigned schedule.
- Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office
- Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program
- Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials
- Redact adoption records for prospective adoptive parents
- Burn CD’s for Clifford Orders, Court, etc.
- Filing closed assessments and permanency records
- Supporting other administrative processes for OCFS programs as needed.
Benefits
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
- State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
