Medical Office Assistant II -Rehab Administration - Brandywine/Foulk Road

Christiana Care Health Services•Middletown, DE

1d•Onsite

About The Position

ChristianaCare's Rehabilitation Department in Wilmington, DE is seeking a full-time Medical Office Assistant II. This role is responsible for coordinating all administrative activities for therapy patients, including scheduling, billing, and reimbursement. The position involves overseeing front desk operations, training new clerical personnel, and ensuring smooth patient flow and administrative support for the clinical staff. The Medical Office Assistant II will also handle patient registration, insurance verification, pre-certifications, and communication with patients, clinical staff, and physician offices.

Requirements

High School Graduate or Equivalent
2 years’ experience in a medical office practice setting is required
Good communication skills.
Medical Terminology.
Must have transportation

Nice To Haves

3 years’ experience in a medical office practice setting is preferred

Responsibilities

Oversee all front desk operations as applicable.
Train new personnel on clerical functions.
Schedule patient appointments with awareness of insurance and prescription parameters.
Register new patients in a timely manner, including collecting patient demographic information, insurance information and original prescription for new patients.
Assist with patient’s completion of intake forms.
Advise patients of insurance benefits related to physical therapy coverage.
Verifies patient insurance coverage information including compatible insurance plans, verifies appropriate referral authorization and identifies appropriate co-payment.
Obtain pre-certifications and referrals for new patients and follow up for additional visits within the allotted time frame.
Performs research and follow-up on insurance and/or prescription issues for patient and referring physician offices.
Responsible for researching issues and responding directly to customer.
Maintain communication with clinical staff to ensure appropriate scheduling and avoidance of any delays in treatment.
Maintain frequent communication with site program manager regarding clerical operations as applicable.
Interact with physicians and physician’s offices in a professional courteous manner.
Responsible for medical chart management.
Call or email new patients to confirm appointments and no-show patients to obtain reason for no show and to remind them of next appointment date.
Coordinate and schedule patient transportation.
Perform general receptionist duties as applicable to the site.
Create charts for new patients with all necessary information in a timely manner.
Record daily statistics in monthly log.
Follow protocol for medical records requests.
Sort and distribute all incoming mail.
Inventory and order office supplies as needed.

Benefits

Collaborative and team focused environment
Full Medical, Dental, Vision, Life Insurance, etc.
403(b)
Generous paid time off
Incredible Work/Life benefits including annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.