Office Assistant I, Women’s Health at Brandywine

Christiana Care Health Services•Riverside, DE

22d•$17 - $25•Onsite

About The Position

ChristianaCare Women’s Health at Brandywine is looking for a Medical Office Assistant I. ChristianaCare Women’s Health at Brandywine is located at 700 West Lea Blvd in Wilmington, Delaware. Women’s Health at Brandywine offers comprehensive OB/GYN care for women at all stages of life. Women's Health at Brandywine | ChristianaCare Services Offered: Adolescent gynecology Birth control and contraceptive counseling Breast exams and routine screenings Gynecological and obstetrical care Medical terminations Menopausal care Pap smears and STI screenings/treatment Routine exams and preventive care Most major insurance plans are accepted. The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality. Work Schedule: Monday through Friday from 8am to 4:30pm May be times when required to cover other practices. Why You’ll Love Working at ChristianaCare Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities. Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time. Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement. Family Building Support Comprehensive family-building benefits include fertility services through Progyny, complimentary maternity education and support, and up to $5,000 in adoption assistance. Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service. Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support. Duties / Responsibilities: The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments. The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff. The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts. The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions. Additional duties may be assigned as required. Education Requirements: High School Graduate or GED required. Experience in a medical office setting is preferred but not required. What Makes a Successful Office Assistant at ChristianaCare Our ideal Office Assistant brings a strong blend of skills and personal qualities that support efficient, high‑quality administrative operations, including: Attention to Detail: Ensures accuracy in documentation, scheduling, and daily tasks. Adaptability: Able to adjust quickly to changing priorities and support a fast‑paced office environment. Excellent Communication Skills: Communicates clearly and professionally with staff, patients, and visitors. Strong Organization: Maintains orderly workflows, manages multiple tasks, and keeps office operations running smoothly. Problem‑Solving Ability: Anticipates needs, resolves issues proactively, and contributes to a positive workplace experience. When we lead with love, excellence is inevitable. #LI-EH1 Hourly Pay Range: $17.32 - $25.12 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Requirements

High School Graduate or GED required
Attention to Detail: Ensures accuracy in documentation, scheduling, and daily tasks.
Adaptability: Able to adjust quickly to changing priorities and support a fast‑paced office environment.
Excellent Communication Skills: Communicates clearly and professionally with staff, patients, and visitors.
Strong Organization: Maintains orderly workflows, manages multiple tasks, and keeps office operations running smoothly.
Problem‑Solving Ability: Anticipates needs, resolves issues proactively, and contributes to a positive workplace experience.

Nice To Haves

Experience in a medical office setting is preferred but not required.

Responsibilities

collect payments according to insurance guidelines
verify coverage
coordinate referrals
perform daily reconciliation of appointments and payments
answering phone calls professionally
relaying messages accurately
utilizing EMR to communicate with providers and staff
ensures timely updates to patients on issues until resolved
facilitates necessary testing and appointments
prepares medical records by scanning and indexing reports into patient charts
researching patient issues and providing timely responses
assisting with administrative tasks such as copying and faxing
adhering to safety protocols while reporting any unsafe conditions
scheduling appointments with consideration of insurance details
greeting patients professionally to collect demographic and financial information
processing referral information while maintaining patient confidentiality

Benefits

Comprehensive, first‑day coverage, including medical, dental, vision, and life insurance.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Advance your education with up to $5,250 per year in tuition reimbursement.
Comprehensive family-building benefits include fertility services through Progyny, complimentary maternity education and support, and up to $5,000 in adoption assistance.
Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Plus, take advantage of free financial coaching, counseling, and budgeting support.
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.