Medical Interpreter

Denver Health and Hospital Authority • Denver, CO

2d • $24 - $34

About The Position

We are recruiting for a motivated Medical Interpreter to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Language Services Job Summary Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred.

Requirements

• High School Diploma or GED required.
• 1-3 years of language interpreter or language teaching experience required.
• Fully fluent in English and Spanish and pass a Medical Interpreter assessment test (Required).
• Excellent customer service skills.
• Exceptional timeliness in routinely responding to interpretation requests.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel).

Nice To Haves

• Expertise with medical terminology and vocabulary strongly preferred.
• Medical Interpreter experience strongly preferred.
• Epic EMR experience (Preferred).
• Knowledge of call center technology.

Responsibilities

• Accurately interprets both the content and the spirit of the communication and seeks clarification, as needed. Does not add, omit, change or edit information. Interpreter remains as the voice of the provider and patient only. (15%)
• Demonstrates communication skills, working knowledge of anatomy, medical terms related to diagnoses, procedures, medical interventions and symptoms by accurately conveying information between the patient and the care provider. (15%)
• All interpretations can be done via phone, video, or face to face, with exceptional customer service. (15%)
• Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics. Professional boundaries and patient confidentiality are maintained. (15%)
• Works under pressure and remains calm and polite in difficult provider/patient situations. (15%)
• Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within 15 minutes. (15%)
• Identifies and addresses learning needs through in-service attendance, reading and other education opportunities. (5%)
• Establishes and maintains effective, professional working relationships with callers, patients, clients, staff, and the public. (5%)

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees