Medical Group Registrar-PRMC

Presbyterian Healthcare Services

12d • $16 - $21 • Onsite

About The Position

Now hiring a Medical Group Registrar-PRMC Summary: Coordinates the encounter or episode process for the customer/patient including registration by accurately collecting and inputting data to support claim billing, co-pay collection, financial arrangements, and coordination of services by using appropriate customer service guidelines

Requirements

• Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• Must pass EPIC competency for Registration or Scheduling within 90 days of hire

Responsibilities

• Facilitates the customer registration process.
• Ensures the accurate collection of patient demographics,insurance information and verification of insurance eligibility.
• Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.
• Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care.
• Able to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers.
• Responsible for following HIPAA confidentiality guidelines while performing all duties.
• Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints.
• Attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Enters referrals into EPIC to support patient care.
• Ensures accurate and timely compilation and maintenance of medical record documentation.
• May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances. per established guidelinges.
• Willingness to participate with cross functional teams to improve office operations and customer satisfaction.
• May be responsible for opening and distributing mail.
• Attend monthly meetings.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees