Medical Front Desk Supervisor
About The Position
The Front Desk Supervisor at Richmond Integrative & Functional Medicine is a hybrid leadership and execution role that combines the duties of a Medical Receptionist and in-office Team Supervisor . This role is responsible for fully owning and executing all front desk functions - including patient intake, insurance verification, co-pays, and communication - while also leading in-office team coordination, promoting accountability, and helping to optimize workflows under the guidance of the Director of Operations. This is not a transitional or purely administrative position , but a leadership opportunity for someone who excels in a fast-paced medical setting, enforces standards and structure, and genuinely supports both patients and team culture. What You'll Bring: You thrive in a high-performance environment You take full ownership of your work You're a proactive leader You're confident delegating, but enjoy a hands-on leadership role You know how to maintain professional boundaries You have a genuine heart for patient care What You'll Do Perform all front desk operations to ensure the highest patient care and efficiency of the office flow (phones, check-in/out, payments, inbox management, documentation, insurance, patient flow). Lead daily Zoom huddles with the Patient Care Team. Model professionalism and establish boundaries while mentoring others and escalating issues appropriately. Maintain HIPAA compliance and update patient records with accuracy. Track front desk and in-office workflows, documenting inefficiencies and proposing improvements. Collaborate with the DOO to ensure training, delegation, and accountability are consistently applied. Provide coverage during peak times and support inventory/supply maintenance when needed. Ensure timely, proactive handling of patient concerns and resolution of logistical issues. Key Leadership Expectations Act as the first point of escalation for patient or patient care team concerns. Lead by example and empower the team without micromanaging or absorbing others responsibilities. Delegate appropriately and close the loop on all open tasks. Identify and address false harmony within the team, keeping the DOO updated weekly on team performance and alignment. Support structured SOP use, team scorecard review, and continuous improvement. Stay informed on best practices, technology tools (e.g., EMR, Keap, Coda, QuickBooks), and risk management protocols. What Success Looks Like Patients experience a seamless, compassionate, and efficient check-in/check-out process. The front desk area operates like a well-oiled machine, even under pressure. In-office staff meet and often exceed expectations because you communicate clearly, reinforce accountability, and don't carry the whole team. Issues are escalated through the proper chain of command - not left unresolved or managed informally. The office environment aligns with the team as a whole and RIFMs mission, values, and cultural expectations.
Requirements
- 3+ years of experience in a medical front desk or customer-facing healthcare role
- 2+ years of experience in medical office management/team lead role
- Strong communication and interpersonal skills
- Tech-savvy; familiarity with EMR/EHR systems, Google Suite, and Slack
- Organized, detail-oriented, and calm under pressure
- Embody RIFMs values of encouragement, respect, commitment, and faith
- Model both kindness and firmness; balance compassion with accountability
- Willing to have hard conversations in the service of team performance and patient experience
- Committed to supporting patient healing and team success
- Approach the role as a long-term leadership opportunity, not a transitional position
- Maintain clear boundaries in relationships with peers while cultivating a respectful, team-oriented culture
- Honor chain-of-command, confidentiality, and professionalism
Responsibilities
- Perform all front desk operations to ensure the highest patient care and efficiency of the office flow (phones, check-in/out, payments, inbox management, documentation, insurance, patient flow).
- Lead daily Zoom huddles with the Patient Care Team.
- Model professionalism and establish boundaries while mentoring others and escalating issues appropriately.
- Maintain HIPAA compliance and update patient records with accuracy.
- Track front desk and in-office workflows, documenting inefficiencies and proposing improvements.
- Collaborate with the DOO to ensure training, delegation, and accountability are consistently applied.
- Provide coverage during peak times and support inventory/supply maintenance when needed.
- Ensure timely, proactive handling of patient concerns and resolution of logistical issues.
- Act as the first point of escalation for patient or patient care team concerns.
- Lead by example and empower the team without micromanaging or absorbing others responsibilities.
- Delegate appropriately and close the loop on all open tasks.
- Identify and address false harmony within the team, keeping the DOO updated weekly on team performance and alignment.
- Support structured SOP use, team scorecard review, and continuous improvement.
- Stay informed on best practices, technology tools (e.g., EMR, Keap, Coda, QuickBooks), and risk management protocols.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
