Medical Front Desk

Families Together of Orange County•Westminster, CA

5d•$23 - $27•Onsite

About The Position

Position Purpose: Medical Front Desk I is an entry-level position responsible for providing essential front-office support under direct supervision. This role is designed for individuals with one or more medical front office or customer service experiences who are developing their administrative skills in a healthcare environment. Front Desk I must be able to assist patients and clinic staff with administrative tasks, patient flow, and communication needs, and deliver services according to established standards and practices. Responsibilities focus on efficient, professional, and compassionate support to patients, including check-in, check-out, appointment coordination, and front-office operations. Front Desk I staff may also assist with basic non-clinical back-office tasks that support workflow but do not involve patient care. The primary focus of the role is to ensure a positive patient experience while demonstrating the organization’s core values, supporting the clinic team, and contributing to a smooth, patient-centered environment.

Requirements

High School Diploma or GED Required; some college coursework preferred
Entry-level candidates with minimal medical front office experience are encouraged to apply
Bilingual: Spanish (Required)
Minimum of 1 year of experience in a healthcare front office or customer service role preferred but not required
Bilingual: Spanish, Russian, Vietnamese, or Farsi
Familiarity with EMR systems is preferred
Ability to follow instructions, ask questions, and seek clarification when needed
Strong communication, customer service, and teamwork skills
Ability to maintain professionalism, confidentiality, and a compassionate approach

Responsibilities

Reports assigned ready to perform job duties at the beginning of the shift, take breaks and report back to work at the specified time in accordance with Families Together Orange County
Appearance exemplifies the professional image of Families Together Orange County through acceptable habits of dress, grooming, and hygiene
Greet patients warmly and always provide outstanding customer service
Verifies patient information by interviewing patients, recording medical history, and confirming the purpose of the visit
Performs Front Office check-in process by verifying insurance and updating patient demographics information accurately in the EMR system
Collect proper information such as co-pays, outstanding balances, and complete daily cash reconciliation
Assist with incoming calls, assist patients with inquiries, and route calls appropriately if needed
Maintain accurate patient records, documentation, and scanning of forms
Maintain a clean and organized front desk and lobby environment
Secure patient information and maintain patient confidentiality by completing and safeguarding medical records and other patient information
Accurately records patient information, measurement data, procedure documentation, and test results in the electronic medical record, securing the workstation when finished
Ensure the highest quality of health services are delivered in both clinic and field settings by maintaining a safe, secure, and healthy work environment
Follows clinic standards and procedures, complying with legal regulations
Demonstrate professionalism and foster collaboration with co-workers to enhance team productivity
Values and respects the concerns and feelings of others. Demonstrates care, compassion, and appreciation for the team
Identifies with the organizational goals, including customer service, fiscal responsibility, and understands their role within it
Proactively takes action without being prompted. Respond quickly to requests for assistance from the team and work well with others
Understand and follow the organization’s chain of command, escalating issues, concerns, and improvement suggestions to the appropriate supervisor