Medical Field Service Technician / Engineer
About The Position
Ensure a safe and secure work environment Provide customer support in the installation, operation, training, and maintenance of Kiefel medical equipment through dialogue, diagnostics, troubleshooting, repair, and spare parts sales. Requires electrical and mechanical job duties. Provide machine startup, commissioning, and acceptance support both at the Factory and at the customer site Provide training to our customers on process, maintenance, and machine operation Process expertise to create machine recipes for new tooling and debug Process Provide technical support to our customers @ both their sites and remotely for service and spare parts Availability for on-call service outside of normal business hours Domestic and International travel as necessary and required to meet customer’s schedule. Travel could be up to 80% with common trip durations of 2-3 consecutive weeks. 4-5 weeks consecutive trip is not that common, but it is possible. Travel as necessary and required to meet customers schedule Provide internal Sales support Cross-train & knowledge sharing on other equipment as necessary Serve as ambassador for BGU while interacting with customers Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis
Requirements
- Hands on experience on industrial plastics machinery
- Knowledge of plastics sealing process (heat and/or RF)
- Strong electrical skillsets required
- Solid mechanical knowledge
- Must work well in a team environment and independently
- Must learn quickly and be able to hone in troubleshooting skills in a dynamic environment
- Engineering degree or equivalent work experience
- 5 Years in a related field
Responsibilities
- Ensure a safe and secure work environment
- Provide customer support in the installation, operation, training, and maintenance of Kiefel medical equipment through dialogue, diagnostics, troubleshooting, repair, and spare parts sales
- Provide machine startup, commissioning, and acceptance support both at the Factory and at the customer site
- Provide training to our customers on process, maintenance, and machine operation
- Process expertise to create machine recipes for new tooling and debug Process
- Provide technical support to our customers @ both their sites and remotely for service and spare parts
- Availability for on-call service outside of normal business hours
- Domestic and International travel as necessary and required to meet customer’s schedule
- Provide internal Sales support
- Cross-train & knowledge sharing on other equipment as necessary
- Serve as ambassador for BGU while interacting with customers
- Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis
Benefits
- Modern office building and equipment
- Versatile development opportunities
- Exciting and fast-paced company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
