Field Service Technician/Engineer - Connecticut

NorcomCT•Naugatuck, CT

2d•$60,320 - $89,440•Onsite

About The Position

Are you passionate about technology and supporting first responders? If so, read on! As a member of NorcomCT’s technical services team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our technical staff provides “best in class” support to keep our client’s mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England. Our company provides a wide range of products and services and our technical services team is made up of a variety of positions and specialties. We are currently seeking applicants for Service Technician/Field Engineer. Service Technicians/Field Engineers provide repair and implementation service and support at the client’s location with company supplied vehicles. This position requires basic electronics and computer/IT training and/or experience. Salary, daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses. All interested individuals are encouraged to apply. Compensation Pay Rate: $29.00 to $43.00/hour ($60,320.00 - $89,440 annually) Pay rate based on applicant’s skills, experience, training/education, certifications and licenses. Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays and Profit Sharing Bonuses Location Naugatuck, CT – This position is based out of our Naugatuck Headquarters to support clients throughout Connecticut and occasionally in Western Massachusetts. Once training is completed, this position may be dispatched from an employee's home so long as it is within our service area. Employees are required to travel to our Naugatuck headquarters location during the workday to facilitate onboarding and training and as required going forward. If you have the drive and desire to learn and support exciting Motorola public safety technology products and solutions, while supporting first responders ! About our Clients (YouTube) A Tribute to the First, First Responders Thank You 9-1-1 - Hidden Heroes of Public Safety About our Company NorcomCT, a leader in the wireless communications industry, is headquartered in Naugatuck, Connecticut. We specialize in the design, sale, implementation and support of wireless communications and other technology solutions for public safety, government, and commercial clients throughout Connecticut and Western Massachusetts. We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to succeed and grow, we are seeking talented, enthusiastic individuals to join our team of over 60 employees to provide world class products, solutions and support to our clients. Our clients depend on our products to help protect the public and save lives, and they rely on our team to provide solutions and support to ensure their mission critical systems are always available to support their agency’s objectives and provide a lifeline to first responders. For more information about our company mission and culture, please visit our web site at www.norcomct.com and check us out on Facebook and Instagram . We strive to provide a work experience that will create a long term, mutually beneficial relationship between our team members, our company, and our clients.

Requirements

Troubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standards and approaches
Document all work, including updating cases related to service requests and other tasks in a case management system
Be a self-starter and work effectively with minimal supervision
Be on time for work and have consistent attendance
Candidates must have a diverse skill set that will allow them to think on their feet in a variety of situations
Have the ability to relate well to customers and co-workers and to explain technical information in basic, understandable terms
Maintain a valid Connecticut driver’s license and an acceptable driving record
Ability to pass company’s and customer’s background checks
Ability to pass physical, drug test and proficiency tests
Routine Motor Vehicle Reports (MVR), back ground checks, drug tests, physicals and proficiency tests may be required on an ongoing basis
Ability to be flexible in a dynamic and changing work day
Ability to travel out of state for training on occasion
Maintain our company goals including honesty, integrity and ethical behavior at all times
Knowledge of basic electronics theory. Applicant must be familiar with basic electronics concepts such as: AC/DC voltage and current relationships Understanding of wire size Switches and relays Resistance including color code Capacitance Inductance Voice/RF modulation/demodulation Semiconductors including diodes, transistor and ICs Truth/logic tables Formulas such as Ohm’s law, power law, capacitive reactance, inductive reactance Use of oscilloscope and DVM
Windows PC/server and networking experience or training. Applicants should be familiar with the following concepts and/or have experience with the following tasks: How to set an IP address on a computer and basic network configuration Netmask and its purpose Gateway and its purpose Basic understanding of the function of DHCP Windows file structure and how to navigate it Major server/network/PC component troubleshooting and replacement Installation and configuration of Windows operating systems The concept of a domain and active directory for a Windows network
Basic math skills to support working equations used for electronics theory
Three-years field service or internal support experience is preferred
Strong problem solving ability
Ability to read and interpret schematics
Familiarity with various electronic test equipment
Proficiency with soldering and making connectors
Proficiency in the use of computers and standard office equipment
Knowledge of Microsoft Outlook (Email), Word, Excel and web browser and other standard Windows programs
Ability to provide 24 x 7 on-call support on a rotating basis
Ability to provide overtime support on an as needed basis
Ability to lift and carry up to 75 pounds of equipment or test equipment on flat surfaces and up stairs
Ability to assist others with deployment of equipment by carrying loads in excess of 75 pounds with others from time to time
Ability to walk on uneven ground, up hills and in other outdoor areas, while carrying tools and equipment, during various weather conditions, in order to access remote equipment sites
Ability to work with materials and equipment above head height and to articulate into tight spaces to facilitate installation, service and repair of equipment
Obtain CT DCP R2 license and Motorola/ETA technician certifications within 18 months of employment
In addition to the technical requirements, we are looking for individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization.
Excellent customer service skills with the willingness to provide world-class support are a must

Nice To Haves

Experience with or as a public safety end user or first responder is beneficial
Network+ and/or A+ certifications are desired, but not required
Trade school or certification program diploma or AS degree in electronics, electronic engineering or equivalent work experience

Responsibilities

Diagnosis, repair and preventive maintenance of electronic equipment, including RF, control and IT equipment at customer sites
Prepare, program, configure and stage equipment prior to installation
Demonstrate operational aspects and features of equipment and systems and provide end user operational training
Deliver equipment and materials to offsite locations
Assist implementation crews with physical installation of equipment
Complete field configuration and optimization of new systems and facilitate cutover
Repair electronic equipment which is installed in vehicles, at service center and at customer locations
Assist with the design of new systems
Complete documentation of activities, systems and materials
Assist support staff with the processing and updating repair orders
Keep vehicle and work area clean and maintained
Other duties as they may be required