Medical Director, Virtual Urgent Care & On-Demand Telehealth (Build & Scale 24/7 Service)

Devoted Health • Waltham, MA

15d • $275,000 - $380,000 • Remote

About The Position

Medical Director, Virtual Urgent Care & On-Demand Telehealth (Build & Scale 24/7 Service)

Job Description Skills and Experience: Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice, willing to continue practicing in a virtual care setting. Experience leading and managing clinicians, including advanced practice providers. Experience building or scaling a clinical program or service line, not just operating within one. Comfort working with engineering, product, and data teams. You don't need to write code, but you need to think clearly about how technology shapes care delivery. Experience designing interventions to improve population health outcomes and an understanding of how to measure and track care quality. Experience working in interdisciplinary teams across clinical and non-clinical functions. Experience with virtual care, Medicare populations, or urgent care preferred. A bit more about this role: Devoted Medical, Devoted Health's virtual-first, AI-native medical group delivering multi-specialty and advanced primary care, is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Care Ondemand. This is a highly impactful position: you will serve as the clinical leader of a portfolio of clinical services that serves as the clinical backbone in our organization. This includes leading our virtual primary care extension, virtual urgent care, virtual observation unit (episodic care). The service operates 24/7 and ensures that all members of Devoted Health have a way to access care. This represents an amazing opportunity for an ambitious clinician-leader with an entrepreneurial streak. As the Medical Director for Care Ondemand, you are responsible for building a team and an operation to handle the acute and routine needs of our membership. Specifically, you will provide clinical leadership for the 3 layers of Devoted’s Care Ondemand Program: (1) Care OnDemand - inbound triage and virtual / digital immediate care (2) Primary Care Extension- enterprise wide immediate care support for low acuity PCP extension care (3) Virtual Observation Unit - multi-day care of acute clinical issues (e.g. CHF exacerbation or complicated infections) by an interprofessional team. All functions of the service are supported by a rapidly expanding digital platform and AI-powered care tools. In short, we want to build an unprecedented access point to care and meet the needs of our members in a way they thought imaginable - well before they feel compelled to use urgent care or the emergency room unnecessarily. If you want to build something that has never existed before, at the intersection of clinical medicine, technology, and operational excellence, and do it alongside a team that is as talented as it is kind, we'd love to hear from you. About Devoted Medical: Devoted Medical is the clinical engine of Devoted Health, a next-generation health company built from the ground up to care for every person like family. Devoted Medical is a virtual-first, AI-native medical group where nearly 700 clinicians delivered over 200,000 encounters last year. Our clinicians spend as much time as each patient needs, end the day with their notes done, and consistently describe this as the best work of their careers with a team of coworkers that is warm, intelligent, and mission-driven. And Devoted Medical is at the cutting edge of technology, powered by more than 5,000 AI agents built into every workflow. The results back it up: patient trust scores of 98.9%, satisfaction ratings of 4.9 out of 5, healthier patients with fewer readmissions, fewer acute events, better controlled chronic disease, and medical costs 42% below traditional Medicare benchmarks. We're scaling rapidly and just getting started. If you want to practice medicine the way it should be practiced, with the technology, time, and team to actually do it, this is the place.

Requirements

• Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice, willing to continue practicing in a virtual care setting
• Experience leading and managing clinicians, including advanced practice providers
• Experience building or scaling a clinical program or service line, not just operating within one
• Comfort working with engineering, product, and data teams. You don't need to write code, but you need to think clearly about how technology shapes care delivery
• Experience designing interventions to improve population health outcomes and an understanding of how to measure and track care quality
• Experience working in interdisciplinary teams across clinical and non-clinical functions

Nice To Haves

• Experience with virtual care, Medicare populations, or urgent care preferred

Responsibilities

• Developing and evolving the vision for the service line including expansion into increasingly AI-enabled digital channels
• Clinical architect of the care model
• Provide direct patient care and available for clinical escalations
• Direct leadership of the clinical managers - and indirectly the entire Care on Demand clinical staff (RN, NP, MDs)
• Managing vendors and technology needed to achieve success (e.g. mobile radiology, mobile phlebotomy)
• Coordinating with Devoted’s network leaders and community primary care practices to ensure continuity and cohesive care
• Cross-functional coordination within Devoted (e.g. Marketing) to promote utilization of the service line

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed