Medical Center Representative - Call Team (Remote)

Dayton Center for Neurological Disorders • Centerville, OH

2d • Remote

About The Position

Dayton Center for Neurological Disorders is a very busy private neurology practice, with 30+ providers (Doctors, NP's, PA's). The practice receives 400+ incoming calls per day from patients, vendors, payors, referring offices, etc. This position has access to patient charts to perform their job functions. This position must have an understanding of HIPPA, Section 1557, Interpreter policy, Code of conduct and Fraud.

Requirements

• PLEASE DO NOT APPLY TO THIS POSITION IF YOU DO NOT PHYSICALLY LIVE IN THE DAYTON/CINCINNATI, OH AREA
• This is a Remote (Work from Home) position. There will be times where it is necessary to work on site, sometimes unexpectedly. Some examples of this would be if there are technical issues at the work from home location (i.e., Wi-Fi issues) the employee will be required to return to the office to complete their work day. Also, some trainings and meetings require the employee to be on site.
• If employed in this position, a Work From Home Agreement will be required, which requires the employee to return to the office for any reason stated by management.
• All work from home equipment is provided by Dayton Center for Neurological Disorders. This equipment will be provided on the first day of hire during New Employee Onboarding. This first day is in person, on site, all day.
• The work from home environment must be HIPAA compliant, and conducive to being on the phones with patients all day (i.e., quiet, private area designated for work).
• High School diploma or equivalent
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have extensive knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook and Google Docs.

Nice To Haves

• 2 years of medical office experience
• Athena Experience
• Experience in a remote work environment
• Valid Driver's License

Responsibilities

• Answering a multi-line call queue
• Monitoring wait times
• Limiting dropped calls
• Appropriately screening calls prior to transferring to other departments
• Understanding the proper workflow of clinical inboxes and how to create patient cases accurately
• Have an understanding of all scheduling policies and accepted insurances
• Accurately schedule all appointment types and document on all appointments as outlined in scheduling policies
• Make relevant notes in chart from patient interactions using patient cases
• Review of and advising patients of balances when scheduling
• Daily review for openings/cancelations and ensure schedules are filled and appropriately communicating with senior schedulers regarding provider schedules as needed

Benefits

• Full time employees are eligible for Health insurance on the first day once they have completed their 30 day introductory period.
• Dental, Vision, and Life insurance are available the first day of the month after their hire date.
• PTO begins accruing on the first day of hire and can start being used after they have successfully completed their 90-day introductory period.
• Pension and Profit Sharing is available after 1 year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED