Remote Call Center Representative

TEKsystems • Nashville, TN

1d • $16 - $16 • Remote

About The Position

The environment will involve back-to-back calls for most of the day, along with elevated wait times. Because of this, customers may occasionally come in frustrated or impatient. We need candidates who are comfortable working in a fast-paced queue, can remain calm under pressure, and maintain a professional tone without matching customer frustration. This support would be for an income verification program, so we are looking for candidates with strong customer service skills who are comfortable handling high-volume phone work and can ramp up quickly.

Requirements

• Must have high speed connected internet.
• Prior call center or high-volume phone experience
• Demonstrated reliability and consistent attendance
• Comfort handling consecutive calls throughout the day
• Strong communication skills and emotional composure
• Ability to de-escalate and manage frustrated callers professionally
• Must have good customer service/communication skills.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed