Call Center Representative - Remote WV

Gainwell Technologies LLC

1d•Remote

About The Position

As a Call Center Representative - Remote WV at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Call Center Experience – Minimum 1 year Must have current access to High Speed Internet (minimum speed higher than 25MBS download and 8MBS upload) Must be available to work an 8 hour shift between 7Am and 7PM Monday thru Friday Starting Shift will be 10:30 AM – 7:00 PM for an indefinite period of time. Must have a private work area, free from distractions for duration of workday If there are distractions during the interview, there will be distractions when working – we will pass on the candidate Experience in Health Care industry with an understanding of HIPAA Privacy Rules Knowledge of CPT and ICD10 terminology What we're looking for Call Center Experience – Minimum 1 year Effective communication skills with professional tone and poise Proficient Keyboarding skills with the ability to multi-task and remain focused Basic computer skills / knowledge of Microsoft Office Ability to work alone and with a team What you should expect in this roleThis is a remote position with the opportunity to travel (0-10%) Must live in West Virginia In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. To Test your internet download and upload speed: Go to Google Search for Internet Speed Test or click here. Associates must be available to work between the hours of 7:00 AM - 7:00 PM Eastern Time. Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities. Employee Benefits & Perks: Health benefits (medical, dental, and vision) begin on Day 1 of employment. 401(k) with company match and additional benefits become available within the first few months. Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell. Career growth and advancement opportunities are encouraged and supported. A company-provided computer is supplied for work use. #LI-REMOTE #LI-PP1 #LI-CM1 The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Requirements

Call Center Experience – Minimum 1 year
Must have current access to High Speed Internet (minimum speed higher than 25MBS download and 8MBS upload)
Must be available to work an 8 hour shift between 7Am and 7PM Monday thru Friday
Starting Shift will be 10:30 AM – 7:00 PM for an indefinite period of time.
Must have a private work area, free from distractions for duration of workday
If there are distractions during the interview, there will be distractions when working – we will pass on the candidate
Experience in Health Care industry with an understanding of HIPAA Privacy Rules
Knowledge of CPT and ICD10 terminology
Effective communication skills with professional tone and poise
Proficient Keyboarding skills with the ability to multi-task and remain focused
Basic computer skills / knowledge of Microsoft Office
Ability to work alone and with a team
Must live in West Virginia
employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload

Benefits

Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.

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