Medical Case Manager

Hawaii Health & Harm Reduction Center•Honolulu, HI

About The Position

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawai’i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building. The HIV Medical Case Manager is responsible for providing client-centered medical case management services to clients living with HIV. This position delivers support and advocacy focused in the following areas: (1) medical & dental; (2) medication; (3) financial; (4) emotional & mental; (5) nutrition & food; and (6) housing. The HIV Medical Case Manager must work closely with clients, case management team, patient navigators, clinical staff, partner agencies, advocacy organizations, funders, and other resource providers to support positive client health and wellness outcomes. This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8:30am and 5:00pm, Monday through Friday, with some evening and weekend attendance for required events. Salary is commensurate with experience.

Requirements

Willingness and ability to do outreach and engagement within communities of underserved populations, including but not limited to people living with and/or are affected by HIV, hepatitis, substance use, houselessness, and mental health challenges.
Excellent interpersonal, written, and verbal communication skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Demonstrated ability to function as a team member, accept constructive criticism, and provide feedback and support.
Ability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
Good listening skills, non-judgmental, flexible, and able to handle complex situations/clients.
Capability to self-regulate when experiencing triggers, trauma responses, or stressors to stay engaged, remain productive, and meet the needs of the team and clients.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).
Bachelor’s degree in Social Work (or comparable degree), or equivalent work experience.
Valid Hawaii Driver's License and clean three-year (3-year) Driver's Abstract.
COVID-19 Vaccination (Recommended)
TB Clearance
Hep B Clearance and/or Vaccination
Must pass Center for Medicare/Medicaid Services eligibility screening.

Nice To Haves

Master’s Degree in Social Work, and/or human services background.
Familiarity with principles of harm reduction and the application of motivational interviewing techniques to support patient chronic disease case management.

Responsibilities

Ensure clients are contacted.
Ensure that all clients have access to medical and dental care.
Link clients to applicable resources for HIV and other medications.
Ensure that all clients are linked to medical care.
Ensure that all clients have access to all applicable financial benefits.
Provide ongoing emotional support to all clients.
Ensure that all clients have access to nutritious food.
Ensure that all clients have access to housing.
Follow all administrative procedures/requirements.
Perform other duties as needed and assigned. Duties are subject to change.
Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
Work as a team with other staff and support team members.
Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
Observe and comply with all rules and regulations – such as HHHRC Code of Conduct, Drug-Free Workplace – and other administrative policies of HHHRC.
Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.