Medical Billing Customer Service Representative

Saint Peter's Healthcare System•Piscataway, NJ

40d•$18 - $25

About The Position

The Medical Billing Customer Service Representative will: Answer incoming calls from assigned queue. Provide answers regarding general inquiries on patient bills. Handle patient payments over phone, guide patients with electronic payments over hospital website's patient portal. Direct any concerns regarding any billing issues or questions needing additional guidance to direct supervisor. Document all calls in notes in hospital system. Retrieve and respond to voicemail messages within 24 hours (or 72 hours from Friday to Monday). Alert direct supervisor of any messages requiring adherence to department escalation policy. Assist in enrolling patients in monthly payment plans. Provide information regarding plan, payment schedules and guidance in navigating third party website for enrollment. Provide information and guidance on state financial assistance plans and initiate application process when necessary. Handle incoming hard copy correspondence. Distribute items to appropriate parties including escalating documents for management review. Respond to basic requests for bills and enters insurance information in hospital system adhering to policy and procedure for billing. Process returned patient statements from posts office. Pursue updated address via web-based searches and document success in notes in hospital system.

Requirements

Bilingual (Spanish/English) preferred.
One (1) or more years experience as a Medical Insurance Biller or related responsibilities. Hospital billing strongly preferred.
Proficiency in Microsoft Office suite preferred.
Strong interpersonal skills necessary to lead or assist others and work effectively with all Resource Services, Patient Accounts and other facility staff as well as other internally and externally related groups/vendors.
Knowledge of Collection, A/R follow-up and billing. Knowledge of third-party payers, State and Federal Agencies (constantly changing) with regards to hospital billing and collection is helpful.
Understanding of HIPAA guidelines.

Responsibilities

Answer incoming calls from assigned queue.
Provide answers regarding general inquiries on patient bills.
Handle patient payments over phone, guide patients with electronic payments over hospital website's patient portal.
Direct any concerns regarding any billing issues or questions needing additional guidance to direct supervisor.
Document all calls in notes in hospital system.
Retrieve and respond to voicemail messages within 24 hours (or 72 hours from Friday to Monday).
Alert direct supervisor of any messages requiring adherence to department escalation policy.
Assist in enrolling patients in monthly payment plans.
Provide information regarding plan, payment schedules and guidance in navigating third party website for enrollment.
Provide information and guidance on state financial assistance plans and initiate application process when necessary.
Handle incoming hard copy correspondence.
Distribute items to appropriate parties including escalating documents for management review.
Respond to basic requests for bills and enters insurance information in hospital system adhering to policy and procedure for billing.
Process returned patient statements from posts office.
Pursue updated address via web-based searches and document success in notes in hospital system.