Medical Billing Call Center Team Lead

Assembly Health • Chicago, IL

18d • $21 - $23

About The Position

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This is a full-time, non-exempt position reporting to our Senior Director of Operations.

Requirements

• NextGen experience a plus
• Medical Billing background
• Excellent communication skills and professional demeanor
• The ability to work under tight deadlines.
• Strong written and verbal communication skills with customer service focused aptitude
• Detail-oriented individuals who are team players highly self-motivated.
• Teamwork and collaboration skills
• Time management and organization skills
• Integrity to maintain confidentiality when working with sensitive business data.
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer.
• Ability to lift and carry items weighing up to 10 pounds at times.

Responsibilities

• Answer patient calls/questions.
• Updating and billing insurance.
• Take Credit card payments.
• Trying to resolve any concerns/issues on patient accounts.
• Work with collection agencies for requests to remove from collections.
• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
• Primary escalation from our Call Center staff
• Answering escalated phone calls from our Call Center offshore team
• Assist in educating the offshore call center staff.
• Update patient demographics.
• Other tasks and projects as determined by your manager.

Benefits

• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
• Ongoing training and development programs
• An environment that values transparency
• Virtual and in-person events to connect with your team.
• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed