Call Center Team Lead

Bath & Cabinet Experts • Cleveland, OH

3h • Remote

About The Position

At Bath & Cabinet Experts, our Call Center Team Leads are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

Requirements

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
• Excellent verbal communication and phone presence
• Strong organizational skills with the ability to prioritize tasks effectively
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced environment

Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants
• Handle inbound and outbound confirmation calls
• Confirm and verify required criteria for in-home sales appointments, including: Homeownership Project interest and scope Decision-maker availability
• Reinforce appointment expectations and value with homeowners
• Improve customer satisfaction through professional and effective communication
• Reduce cancellations, reschedules, and no-shows
• Document all appointment updates and notes accurately in the CRM
• Communicate schedule changes or concerns to sales leadership

Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skills
• Work in a supportive, award-winning company that values people and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed