Medical Assistant Medical Office Rep
About The Position
As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. Provides excellent customer service. Consistently demonstrates customer service expectations as outlined in the DHMF audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _______ this is (your name) how can I help you". Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire and Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by DHMF HR department in conjunction with the State Division of Allied Health).
- Basic Life Support - CPR, upon hire
Nice To Haves
- Preferred less than 1 year 6 months experience in an outpatientsetting as a Medical Assistant., upon hire and less than 1 year 6 monthsexperience in an outpatient setting as aMedical Office Receptionist or anequivalent amount of experience in a highvolume customer service role in anotherindustry/environment working withreferrals or scheduling surgeries., upon hire
- Experience in billing. , upon hire
- Prior call centerexperience preferred., upon hire
- Experience with multi-line phones/ACDphones preferred., upon hire
- Prior call centerexperience preferred., upon hire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
