Medical Office Rep II

CommonSpirit Health • Carmichael, CA

3d

About The Position

As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.

Requirements

• High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
• None, upon hire

Nice To Haves

• Six (6) month's experience in an outpatientsetting as a Medical Office Receptionistperforming similar duties and or anequivalent amount of experience in a high-volume customer service role in anotherindustry/environment working withreferrals or scheduling surgeries
• six (6)month's experience as a Medical OfficeReceptionist within Dignity Health MedicalFoundation.
• Experience with multi-line phones/ACDphones

Responsibilities

• Collecting and updating demographics and insurance information
• Verification of health plan eligibility
• Taking complete and accurate messages
• Scheduling mutually acceptable appointment times utilizing an electronic practice management system
• Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED