Medical Assistant/Medical Home Coordinator

TriHealth • West Chester, OH

2d • Onsite

About The Position

At TriHealth, Medical Assistants make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system. Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core. Location: 8020 Liberty Way West Chester Township, OH 45069 Schedule: Full time, day shift Incentives & Benefits: Sign on bonus up to $2500 with a one year work commitment (For external candidates) We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Minimum Job Requirements: Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field Equivalent experience accepted in lieu of degree Must be certified or registered medical assistant Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR) Medical office flow, especially the clerical/front office tasks Ability to make quick decisions based on well thought out consequences/results Knowledge of EMR, practice management software and medical coding/billing strongly encouraged Job Overview: This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Requirements

• Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field
• Equivalent experience accepted in lieu of degree
• Must be certified or registered medical assistant
• Must maintain this certification and registration status
• Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
• Medical office flow, especially the clerical/front office tasks
• Ability to make quick decisions based on well thought out consequences/results
• Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork.

Nice To Haves

• Knowledge of EMR, practice management software and medical coding/billing strongly encouraged

Responsibilities

• Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and proper use of medical equipment while following all protocols and policies.
• Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed.
• Demonstrates clinical competency after orientation and annually.
• Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre‑visit planning, daily huddles, and communication with physicians.
• Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs.
• Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development.
• Supports the longitudinal care continuum by collaborating with wrap‑around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management.

Benefits

• Sign on bonus up to $2500 with a one year work commitment (For external candidates)
• competitive shift differentials
• opportunities for professional growth
• comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree