Medical Assistant- Care Coordinator

Thomas Jefferson University • Philadelphia, PA

20d • Onsite

About The Position

The Medical Assistant will collaborate with the cardiology team to support patients by addressing any barriers to care, coordinating follow-up appointments, and assisting with a variety of tasks to ensure smooth patient care. They will coordinate cardiac clearances, patient scheduling, follow-ups, lab and DME orders, assist with arranging transportation and ensure appointment confirmations. The Medical Assistant assists physicians as they assess, examine and treat patients. Responsibilities include patient flow management and various diagnostic procedures such as EKGs, phlebotomy, injections and vitals. Acts as liaison to physicians to ensure patient satisfaction. Maintains and orders supplies for their area as needed.   Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson   Escorts patients to exam rooms and ensures proper identification.   Performs and documents vital signs, clinical care quality measures and medical history information.   Remains proficient and knowledgeable regarding the use and documentation requirements within information technology systems within established scope of practice.   Assists physicians with examinations, various diagnostic procedures, and may perform EKG and venipuncture/injections in the office, using appropriate skills to provide quality care to the patients.   Adheres to HIPAA privacy and security requirements.   Orders clinical supplies to maintain inventory and to facilitate smooth operations of the office. This position will include the following: 1. Cardiac Clearances   Review surgical details including date, location, type of anesthesia, and check office notes for prior clearance.   Send a message to the provider requesting cardiac clearance, including all relevant information. 2. Scheduling Patients for Providers 3. Hospital Follow-Up Calls   Contact patients post-discharge to confirm they have: 1. Discharge instructions 2. Medications 3. Follow-up appointments 4. Genetic Testing   Place orders for genetic testing as needed. 5. Patient Notification of Normal Results   Call patients to inform them of normal test results. 6. Obtaining Lab Results   Retrieve lab results from external labs such as LabCorp and Quest Diagnostics. 7. Transportation Coordination   Arrange transportation for patients through Health Fleet. 8. Zio Monitor Placement   Placement of Zio cardiac monitors. 9. Appointment Confirmation Calls   Make calls to confirm upcoming appointments. 10. No-Show Follow-Up Calls   Contact patients who missed scheduled appointments

Requirements

• Excellent communication and organizational skills
• Knowledge of medical terminology
• Familiarity with medical office procedures
• HS Diploma or equivalent required
• Medical Assistant Certification must be obtained within 6 months of hire
• BLS certification through the American Heart Association must be obtained within 90 days of hire
• BLS through the America Red Cross may be acceptable at some Pennsylvania practice locations
• For NJ Only : Graduate of an accredited post-secondary medical assisting education program which includes, at a minimum, 330 hours of instruction and encompasses training in the administration of intramuscular and subcutaneous injections
• For internal Einstein applicants only : Medical Assistant certification is not required if a current Einstein employee in a current Medical Assistant role with a hire date prior to 7/1/2024 when transferring within Einstein entities

Nice To Haves

• Experience in physician office or other healthcare setting preferred

Responsibilities

• Collaborate with the cardiology team to support patients by addressing any barriers to care
• Coordinate follow-up appointments
• Assist with a variety of tasks to ensure smooth patient care
• Coordinate cardiac clearances, patient scheduling, follow-ups, lab and DME orders
• Assist with arranging transportation and ensure appointment confirmations
• Assist physicians as they assess, examine and treat patients
• Patient flow management
• Perform various diagnostic procedures such as EKGs, phlebotomy, injections and vitals
• Act as liaison to physicians to ensure patient satisfaction
• Maintain and order supplies for their area as needed
• Interact with co-workers, visitors, and other staff consistent with the values of Jefferson
• Escort patients to exam rooms and ensures proper identification
• Perform and document vital signs, clinical care quality measures and medical history information
• Remain proficient and knowledgeable regarding the use and documentation requirements within information technology systems within established scope of practice
• Assist physicians with examinations, various diagnostic procedures, and may perform EKG and venipuncture/injections in the office, using appropriate skills to provide quality care to the patients
• Adhere to HIPAA privacy and security requirements
• Order clinical supplies to maintain inventory and to facilitate smooth operations of the office
• Review surgical details including date, location, type of anesthesia, and check office notes for prior clearance
• Send a message to the provider requesting cardiac clearance, including all relevant information
• Schedule Patients for Providers
• Contact patients post-discharge to confirm they have discharge instructions, medications, and follow-up appointments
• Place orders for genetic testing as needed
• Call patients to inform them of normal test results
• Retrieve lab results from external labs such as LabCorp and Quest Diagnostics
• Arrange transportation for patients through Health Fleet
• Placement of Zio cardiac monitors
• Make calls to confirm upcoming appointments
• Contact patients who missed scheduled appointments

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees