MEDICAL ASSISTANT 1 CARE COORDINATOR

Axis Community Health • Pleasanton, CA

5d • $26 - $29 • Onsite

About The Position

The Medical Assistant I Care Coordinator is primarily responsible for providing care coordination and medical scribe services as part of the Older Adult Geriatrics Program. As a secondary function, the Medical Assistant I Care Coordinator will also provide general medical assistant (MA) coverage and will carry out traditional MA clinical duties, as needed.

Requirements

• High School Diploma or equivalent.
• One (1) year of experience as a medical assistant in a healthcare setting.
• Current valid certification as a Medical Assistant.
• Excellent telephone and patient service skills.
• Knowledge of patient billing procedures, insurance verification.
• Ability to work efficiently and effectively.
• Ability to work well under pressure, multi-task and handles stress well.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Nice To Haves

• EPIC experience a plus.
• English/Spanish bilingual preferred.

Responsibilities

• Accurately document patient encounters in real-time during medical office and telehealth visits.
• Record detailed patient histories, physical examinations, assessments, and treatment plans.
• Ensure all medical documentation is completed promptly and accurately.
• Assist providers with medical charting and electronic health record (EHR) management.
• Schedule patient appointments, follow-up visits, and work with internal and external teams to ensure referrals and orders are completed.
• Communicate with patients to provide education, instructions, and support regarding their care plan.
• Assist patients with understanding and navigating their healthcare options and services.
• Coordinate services to address any gaps in medical care such as screenings, A1c checks and immunizations.
• Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous, polite and helpful to the public and clients at all times when representing the organization.
• Respect and maintain privacy and dignity of agency clients; assure client confidentiality per HIPAA regulations.
• Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols.
• Provide clinical support services for the assigned department/provider.
• Prepare patients for examinations according to Axis protocols and document all findings and related information according to Axis protocols.
• Perform basic laboratory screenings according to agency protocols.
• Perform injections under the supervision of a Medical Provider or Registered Nurse.
• Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services.
• Clean and sterilize instruments according to protocol.
• Complete all laboratory and autoclave control procedures according to protocol.
• Assist all members of the clinical team as requested.
• Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations.
• Maintain the cleanliness of all department and patient areas before, during and after clinics.
• Prepare the clinical area prior to the start of each clinic.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees