Medical Appointment Clerk

AAI•Cannon AFB, NM

About The Position

Medical Appointment Clerk Cannon AFB About AAI AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman-Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington, DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/. AAI is actively recruiting a Medical Appointment Clerk at the 27th Special Operations Medical Group which is located on Cannon AFB, New Mexico. The 27th Special Operations Medical Group ensures optimal care for active duty and beneficiary populations, with clinic services Monday through Friday. They currently serve the delivery of health services to active duty and military beneficiaries.

Requirements

Education. Associate of Science in Nursing Program from an approved National League of Nursing
Experience: Employment in the nursing field within the last 12 months is mandatory.
Must be a US Citizen.

Nice To Haves

Experience in a management role preferred.

Responsibilities

Possess excellent oral and written communication skills, interpersonal skills, and have a strong working knowledge of computers, specifically the Internet, Microsoft Word, Microsoft Access, Microsoft Excel, and Windows.
Possess leadership skills and the ability to appropriately manage appointment linestaff.
Keeps other appointment clerks up-to-date on all appointment protocols and guidelines
Maintain staffing to ensure appropriate line coverage; coordinate with MTF contract manager.
Responsible for keeping Appointing Office Key Performance Indicators within the standards outlined in AFI 44-176 Access to the Care Continuum.
Interfaces with clinical staff to ensure the appropriateness of appointment bookings.
Acts as lead appointment clerk in the MTF, providing oversight of patient appointments made by all appointing clerks within the MTF
Assists the Group Practice Manager with review and revisions of appointment line protocols.
Assist in creating follow-up appointments and taskers for patient follow-up visits and telephone consults.
Enter accurate and concise information into telephone consults and appointments.