Medical Appointment Clerk

Federal Staffing Resources•Dayton, OH

12d•Onsite

About The Position

Medical Appointment Clerk job in Wright Patterson AFB, OH. Veterans and Military Spouses Encouraged to Apply Medical Appointment Clerk Job Overview: Adhere to assigned schedule, including lunches and breaks. Answer each call within contractual obligations. Regular attendance is required. Adhere to minimum key performance indicators policy. Adhere to all rules and regulations to include but not limited to Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (TJC) Foster a positive working environment Treat all encounters professionally Ability to reliably commute to assigned location Create an engaging, supportive atmosphere that fosters active learning and confidence. Come join our team of healthcare professionals! www.fsrpeople.com Federal Staffing Resources (FSR) is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. FSR is committed to providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from all backgrounds to apply.

Requirements

High school diploma or General Educational Development (GED) equivalency
Skilled in Microsoft 365 and other software programs.
Excellent interpersonal and customer service skills, proper telephone etiquette.
Ability to critically think, define problems and obtain solutions.
Must be able to obtain clearance to be granted a Common Access Card (CAC).
Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
Critical thinking skills and attention to detail.
Receptive to feedback.
Ability to navigate and utilize computer systems effectively.

Nice To Haves

Healthcare administrative experience
Call center experience

Responsibilities

Handle each call received, providing a one call resolution for the caller.
Schedule, reschedule, and/or cancel appointments.
Correct booking errors for inbound and outbound calls.
Conduct outbound calls as required.
Provide MHS Genesis secure messaging services as required.
Work in conjunction with the various departments and organizational leadership teams.