Medical Appointment Clerk

Avosys Technology, Inc. • Tampa, FL

25d • Onsite

About The Position

Avosys is a growing integrator of professional, technological and management solutions services. Founded in 1998, Avosys provides services nationwide to Federal, Commercial, Local and State clients. We recognize the foundation of our firm is our people and we continue to rise above our competition by hiring the best.
Is it your calling to serve our Nation's Heroes? Avosys is seeking Medical Appointment Clerks to provide outpatient services to the military and their families.
Employment with Avosys
Maximize family time with no weekend, Holiday, or on-call requirements
Maintain work-life balance with guaranteed 8-hour shifts
Take advantage of our competitive, comprehensive benefits package including medical, dental, vision, life, short-term disability, long-term disability & 401(k)
Responsibilities
Provide quality Patient Appointing Services to all eligible beneficiaries served by the 6th Medical Group at MacDill AFB.
Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
The Medical Appointment Clerk (MAC) shall answer calls that may result in booking an appointment or documented verification that an appointment is not available. The clerk will also be responsible for creating messages to the clinical teams and MTF or patient cancellations. The clerk will field calls that do not require appointments or messages and direct those calls to other MTF departments. The clerk will review appointment reminder requests and cancel appointments as necessary.
The clerk is responsible for correcting appointment booking errors and shall ensure minimal appointment errors occur.
Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care timeframes during allocation of standard appointment types.
Mains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Validates basic patient demographic information prior to booking appointment for patients. Makes required updates in MHS Genesis while the caller is on the line.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

Requirements

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• High school diploma or General Educational Development (GED) equivalency.
• At least 6 months of experience in medical office scheduling.
• The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
• Current certification in Basic Life Support (BLS).

Responsibilities

• Provide quality Patient Appointing Services to all eligible beneficiaries served by the 6th Medical Group at MacDill AFB.
• Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care.
• Call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
• The Medical Appointment Clerk (MAC) shall answer calls that may result in booking an appointment or documented verification that an appointment is not available.
• The clerk will also be responsible for creating messages to the clinical teams and MTF or patient cancellations.
• The clerk will field calls that do not require appointments or messages and direct those calls to other MTF departments.
• The clerk will review appointment reminder requests and cancel appointments as necessary.
• The clerk is responsible for correcting appointment booking errors and shall ensure minimal appointment errors occur.
• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Supports PCM by name processing for appointments and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs.
• Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients.
• Makes required updates in MHS Genesis while the caller is on the line.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
• Provides patient with specific visit instruction.
• Pulls records and files documentation as needed.
• Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

Benefits

• Maximize family time with no weekend, Holiday, or on-call requirements
• Maintain work-life balance with guaranteed 8-hour shifts
• Take advantage of our competitive, comprehensive benefits package including medical, dental, vision, life, short-term disability, long-term disability & 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED