Mechanical Systems Technical Support Engineer

Ingersoll Rand•Quincy, MA

13h•$50,000 - $85,000•Onsite

About The Position

Mechanical Systems Technical Support Engineer Location: Quincy, IL (Onsite) Your Day in This Role Start the morning reviewing overnight cases from field technicians supporting our air systems across Compression Technologies North America. You’ll triage issues, jump on calls, and guide IRCC’s and Distribution partners through complex mechanical diagnostics. Midday may take you from building a fault tree for a recurring reliability concern to drafting a crisp technical bulletin or Knowledge Base article—complete with multimedia that accelerates troubleshooting for the field. In the afternoon, you might huddle with Engineers, Operations, and Management to pinpoint a root cause, then pivot to mentor a teammate on best practices. Some days include a customer site visit for hands-on support, or a session contributing your voice to a new product design or field test—ensuring real-world implementation sticks. What You’ll Own Become the subject matter expert for assigned air products and represent training/technical support in new product development teams. Deliver front-line support to IRCC’s, Distribution, and customers via phone, email, and on-site visits—restoring uptime and confidence. Manage contacts and engagement with channel field technicians to resolve complex product and system issues. Drive structured problem-solving and record repetitive quality/reliability issues in QRMSa. Create and maintain technical bulletins, troubleshooting guides, and fault trees; enrich the Knowledge Base using multimedia for rapid field adoption. Collaborate with peers and cross-functional partners to understand specifications and uncover true root causes. Mentor Product Support colleagues and lead global multi-media solution authoring and deployment. Participate with global expertise network leaders to advance TechDirect knowledge management—improving technician effectiveness with faster access to solutions. What Makes You Successful Bachelor’s degree or equivalent combination of mechanical training and experience. 5+ years working hands-on with mechanical/industrial equipment—how it’s built, how it fails, and how to fix it. Demonstrated technical depth, calm problem-solving under pressure, and clear, professional communication. Strength in cross-functional collaboration with internal and external stakeholders, navigating differing opinions with professionalism. Proven ability to author and maintain bulletins, troubleshooting guides, and fault trees; passion for knowledge sharing and technical training. Customer-first mindset focused on uptime, reliability, and trust. Travel & Work Arrangements Occasional delivery of air product technical training to customer centers, distributors, and customers. Set up/tear down/store, troubleshoot, and maintain classroom equipment as needed. Travel is less than 10%. About Ingersoll Rand For more than 160 years, Ingersoll Rand has advanced mission-critical flow creation and life science technologies—from compressors to precision handling of liquids and gases—to boost industrial productivity, efficiency, and sustainability. With 80+ brands serving life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more, we pair a global footprint with the energy of a startup, an ownership mindset, and entrepreneurial drive. Learn more at irco.com and come own your future with us. Compensation Pay range for this role is $50,000-$85,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location. Benefits & Culture We believe in personal ownership—for our company, our communities, our environment, and our well-being. Our comprehensive benefits include medical and prescription coverage, dental and vision plans, wellness programs, life insurance, a robust 401(k), paid time off, and an employee stock grant, among other offerings—so you can be your best at work and beyond. Equal Opportunity Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Requirements

Bachelor’s degree or equivalent combination of mechanical training and experience.
5+ years working hands-on with mechanical/industrial equipment—how it’s built, how it fails, and how to fix it.
Demonstrated technical depth, calm problem-solving under pressure, and clear, professional communication.
Strength in cross-functional collaboration with internal and external stakeholders, navigating differing opinions with professionalism.
Proven ability to author and maintain bulletins, troubleshooting guides, and fault trees; passion for knowledge sharing and technical training.
Customer-first mindset focused on uptime, reliability, and trust.

Responsibilities

Become the subject matter expert for assigned air products and represent training/technical support in new product development teams.
Deliver front-line support to IRCC’s, Distribution, and customers via phone, email, and on-site visits—restoring uptime and confidence.
Manage contacts and engagement with channel field technicians to resolve complex product and system issues.
Drive structured problem-solving and record repetitive quality/reliability issues in QRMSa.
Create and maintain technical bulletins, troubleshooting guides, and fault trees; enrich the Knowledge Base using multimedia for rapid field adoption.
Collaborate with peers and cross-functional partners to understand specifications and uncover true root causes.
Mentor Product Support colleagues and lead global multi-media solution authoring and deployment.
Participate with global expertise network leaders to advance TechDirect knowledge management—improving technician effectiveness with faster access to solutions.
Occasional delivery of air product technical training to customer centers, distributors, and customers.
Set up/tear down/store, troubleshoot, and maintain classroom equipment as needed.