Technical Systems Support

ViewPoint Partners • Raleigh, NC

4h

About The Position

The Technical Systems Support position will play a vital role in maintaining our IT infrastructure while providing outstanding support to our users. You will manage system performance, ensure network security, and respond to internal user technical issues. This will help to create a seamless technology experience for ViewPoint Partners.

Requirements

• Bachelor's Degree or proven experience in administration within a corporate environment and proven help desk support experience.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Must possess an intrinsic drive to excel coupled with holding values in line with ViewPoint Partners principles.
• Ability to lead projects assigned to deadlines, while maintaining strong team orientation
• Ability to think ahead, plan and manage time efficiently.
• Working knowledge of: SQL System Administration, Windows,Microsoft Office (all related software), network administration, backup solutions, replication, firewall management, general cyber security

Nice To Haves

• Experience with cloud services
• Knowledge of virtualization technologies
• IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert, CCNA) are a plus.

Responsibilities

• Maintaining and optimizing computer networks and systems including software, servers, VPNs, workstations, and other physical hardware.
• Implement and manage security protocols, backups, and disaster recovery solutions.
• Perform regular system updates and patches on endpoints and servers.
• Troubleshoot and resolve hardware and software issues.
• Fixing software and hardware configuration issues for users on-demand or from inspection of the systems.
• Utilize monitoring tools/software to improve network performance for computer systems and the overall network.
• Communicating networking issues to other employees and management.
• Serve as a point of contact for elevated technical support requests, via phone, chat or email
• Respond to requests for technical assistance in person
• Provide timely and effective elevated assistance for hardware, software, and network-related issues.
• Document issues and resolutions in an internal ticketing system for future review.
• Train users to use company software and use hardware best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level