Mechanical Services Dispatcher
About The Position
▪️ Maximize dispatch board efficiency through effective scheduling and ongoing monitoring of the board ▪️ Follow through on parts ordered, return visits, and any other loose ends from prior days' jobs from technicians ▪️ Coordinating technician on-call schedules ▪️ Notifying customers of technician expected arrival time & following up if there are any unexpected delays ▪️ Answering incoming calls, when needed, as a back-up to customer service representatives ▪️ Communicate throughout each day with customer service representatives and other dispatchers to ensure consistency and efficiency in interactions with customers
Requirements
- 1+ years of dispatch or customer service experience in the mechanical, electrical, construction, or commercial services sector
- 3+ years of experience overall
- Proficient in MS Excel
- Experience using any kind of HVAC service/scheduling software (Housecall, ServiceTitan, Jobber, SuccessWare, ServiceMax, etc.)
- Only local candidates will be considered.
Responsibilities
- Maximize dispatch board efficiency through effective scheduling and ongoing monitoring of the board
- Follow through on parts ordered, return visits, and any other loose ends from prior days' jobs from technicians
- Coordinating technician on-call schedules
- Notifying customers of technician expected arrival time & following up if there are any unexpected delays
- Answering incoming calls, when needed, as a back-up to customer service representatives
- Communicate throughout each day with customer service representatives and other dispatchers to ensure consistency and efficiency in interactions with customers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
