Mechanical Claims Adjuster
About The Position
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.
Requirements
- High school diploma or equivalent
- 1-2 years of experience in automotive repair, service advising, claims, or a related field
- Strong understanding of vehicle mechanical systems and repair processes
- Ability to analyze information and make informed decisions
- Basic computer proficiency and ability to navigate multiple systems
Nice To Haves
- ASE certification or manufacturer certification
- Experience in automotive claims or warranty processing
- Experience negotiating repair costs or working with repair facilities
Responsibilities
- Review and investigate vehicle service contract claims to determine coverage eligibility
- Verify contract information, service history, and failure details to assess each claim accurately
- Collaborate with repair facilities to evaluate repair needs and authorize covered work
- Apply contract terms and conditions when approving or declining repairs
- Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
- Maintain clear and accurate documentation of claim decisions in company systems
- Manage claim queues and ensure timely claim handling and communication
Benefits
- Competitive hourly compensation
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Career progression opportunities within the claims organization
- A collaborative and supportive team environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
