Measurement Field Support Specialist (Associate Level)

Oncor Electric Delivery•Dallas, TX

About The Position

The Measurement Field Support Specialist is responsible for dispatching, routing and workload adjustments for the Measurement Services field personnel across the entire Oncor Service territory using the InService system. The Measurement Field Support Specialist ensures the execution of internal or external service orders in accordance with PUCT (Public Utility Commission of Texas) rules. The incumbent will be the primary point of contact for process and service order related questions, including all but not limited to Measurement Services field personnel. The position requires working various shift schedules 24/7/365 days a year including holidays.

Requirements

Proficiency in using Microsoft Office Tools, including Word and Excel to manage data and create reports
Excellent verbal and written communication, interpersonal and organizational skills
Strong analytic, problem-solving skills coupled with high energy and motivation
Strong time management skills
Ability to multitask and work in a fast-paced team environment
Ability to interact and work effectively with co-workers
High School Diploma, GED or equivalent is required
2 + years of related experience is required (preferably utility or customer service experience)

Nice To Haves

Associate degree or two (2) year technical degree is encouraged to apply

Responsibilities

Identify, prioritize and assign work to the appropriate available resources to efficiently meet customer and market requirements
Interface directly with customers and key internal business partners including all Measurement Services field staff, Oncor Contact center, Rep Relations, Market operations, Billing, Application Management Services, Oncor IT, Distribution operations and Oncor leadership to resolve process or service order questions, exceptions and escalations
Monitor, investigate and leverage business knowledge for decisions on service orders to ensure compliance with PUCT rules
Take decisive and timely action to address sensitive situations. These decisions affect the immediate satisfaction of the relationships between Oncor and the EUCs (End Use Customer) or REPs
Communicate effectively with field personnel to log, address, escalate or resolve their immediate needs or concerns
Manage the ADHOC creation, cancellation or rebalancing of service orders as warranted to meet customer needs
The incumbent must demonstrate the ability to directly interface effectively with all levels of employees, direct or indirect leadership, including executive management and contractors
Dynamically deploy adequate resource and assets to meet changing customer requirements and timelines
Manage a high volume of work including emails, phone calls, electronic service request and electronic messaging to ensure resolution
Manage the re-routing AMS (Advanced Meter System) order failures on a daily basis. Sending on-demand commands through AMS to complete service orders within specified PUCT requirements
Performs all essential aspects and functions of the job as well as any other specific job requirements

Benefits

Annual incentive program
Competitive health and welfare benefits (medical, dental, vision, life insurance)
Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources
401k with dollar-for-dollar company match up to 6%
401k match for student debt program
Cash balance pension plan
Adoption Assistance
Mental health resources
Employee resource groups
Tuition reimbursement
Competitive vacation, 10 company holidays and 2 personal holidays
Paid parental leave
Salary continuation for up to 6 months for approved employee illness or injury
Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan