MDM/Network/Server Support Specialist (51993)
About The Position
ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee and manage the deployment, monitoring, maintenance, development, upgrade, and support of all mobile devices used within the organization. Develop and implement policies and procedures related to mobile device management, including device enrollment, application deployment, and device security measures. Support and troubleshoot Cisco Meraki and Unifi network appliances Support Lan-based applications switches, routers, firewalls Administration of Microsoft Exchange 365 and Active Directory Intune and Autopilot configuration Assist with IT projects including new IT system implementations and upgrades Provide support for hardware and software issues SharePoint Support Administration Monitor mobile device usage to ensure compliance with company policies and identify potential security risks. Continuously document operations process to assist with maintaining knowledge base
Requirements
- Excellent computer skills, including proficiency in using Microsoft O365, Active Directory, Azure AD and Group Policy
- Moderate network configuration knowledge (LAN/WAN/Wireless)
- Cisco Meraki and Unifi experience
- Mobile Device Management support
- Intune configuration and implementation.
- P2P Azure VPN topology knowledge.
- Ability to juggle multiple priorities, change & adapt to organizational needs as they develop
- Effectively communicate complex technical issues both orally and in writing
- Monitoring server usage.
- Internet service outage troubleshooting
- Solid technical & troubleshooting skills
- Ability to work independently and as a member of a team
- Strong problem-solving skills and ability to learn quickly
- Must thrive in a complex, multi-stakeholder environment
- Ability to lift and carry computer components up to 25 lbs. per item
- Demonstrated proficiency with rollouts, migrations and upgrades are required
- High school degree or equivalent required, Associate’s Degree preferred
- 2+ years of IT helpdesk support experience in a professional services environment
- MDM, Network/Server support experience in a professional services environment
Responsibilities
- Oversee and manage the deployment, monitoring, maintenance, development, upgrade, and support of all mobile devices used within the organization.
- Develop and implement policies and procedures related to mobile device management, including device enrollment, application deployment, and device security measures.
- Support and troubleshoot Cisco Meraki and Unifi network appliances
- Support Lan-based applications switches, routers, firewalls
- Administration of Microsoft Exchange 365 and Active Directory
- Intune and Autopilot configuration
- Assist with IT projects including new IT system implementations and upgrades
- Provide support for hardware and software issues
- SharePoint Support Administration
- Monitor mobile device usage to ensure compliance with company policies and identify potential security risks.
- Continuously document operations process to assist with maintaining knowledge base
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
