Material Damage Assistant Manager

Hagerty

40d•Remote

About The Position

As the Material Damage Assistant Manager, you’ll be responsible for leading a team of MD associates with varying responsibilities such as preparing damage appraisals or reviewing provided estimates. This includes monitoring core results such as production, timeliness, and accuracy. You will also work with the Claims team on escalations and contribute to department training. This person works well under minimal supervision using company best practices and takes ownership of their personal brand. Ready to get in the driver’s seat? Join us!

Requirements

Detail oriented
Efficient in Microsoft Suite including skills in Excel
Able to maintain high level of accuracy
Excellent verbal and written communication skills
High level of automotive technical proficiency with willingness to continue training
Very high level of interest, knowledge, and enthusiasm, for the collector hobby and future automotive advancements
Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high-end collector car owners)
Must have ability to effectively interact with shops
Strong negotiation skills
Ability to maintain confidential information
Must have strong interpersonal skills
Work well independently and within a team
Effective at conflict resolution
Ability to deliver on goal targets
Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
Minimum 5 years claim experience
Minimum 2 years prior leadership experience
Must be able to travel and put in extra hours as needed
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Responsibilities

Review staff estimates for accuracy, provide authority to resolution
Lead field appraisal associates in select markets to include territory management
Mitigate expenses related to material damage inspection and evaluation
Report out on team core metric performance
Assist with negotiations and triage or resolve escalations, as needed
Collaborate with the claims team on process or workflow improvements
Build relationships with classic and exotic repairers
Lead and co-lead Material Damage projects
Develop Employees technically and in support of a growth mindset
Support team morale and engagement
Monitor and react to NPS survey responses
Remain up to date on compliance and licensing requirements
Collaborate with vendors such as CCC and Copart to improve claim experience
Interview and hire as needed
Timely address personnel matters
Lead or assist with department initiatives
Draft responses to complaints as needed
Approve check approvals in a timely fashion
Update and provide insight on industry and compliance changes
Prepare and rollout state specific handling guidelines in catastrophic events
Monitor and coach for continuous improvement on claim handling, workflow and self-develop
Manage team morale and engagement
Lead and potentially deploy for catastrophe response