Desk Supervisor, Auto Material Damage
Michigan Farm Bureau•Lansing, MI
14h
About The Position
To support the Auto Claims Manager in leading a team-based approach to auto material damage claims. This role oversees the daily operations of the desk appraisal function to ensure photo reviews, estimate audits, settlements, and payments are completed accurately and on time while delivering excellent customer service. The Desk Appraiser Supervisor serves as a technical resource and coach for Desk Auto Appraisers and assists with complex claims, escalations, and total loss resolutions in support of department and company objectives.
Requirements
- Bachelor’s degree required, or equivalent experience may be considered.
- Five to ten years of auto appraisal experience required, or successful completion of AIC or CPCU Professional Designation.
- Minimum of one-year management experience required.
- Valid driver license with an acceptable driving record required.
Responsibilities
- Lead and manage a team of Desk Auto Appraisers responsible for photo reviews, estimate audits, and claim settlements.
- Provide technical oversight, training, and guidance to ensure consistent estimate review and valuation accuracy.
- Serve as a technical authority for desk-handled claims, including repair-versus-replace decisions and total loss evaluations.
- Maintain comprehensive knowledge of automobile damage repair processes, estimating platforms, and desk appraisal standards.
Benefits
- Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
