Desk Supervisor, Auto Material Damage

Michigan Farm Bureau Family of Companies•Waverly, MI

About The Position

To support the Auto Claims Manager in leading a team-based approach to auto material damage claims. This role oversees the daily operations of the desk appraisal function to ensure photo reviews, estimate audits, settlements, and payments are completed accurately and on time while delivering excellent customer service. The Desk Appraiser Supervisor serves as a technical resource and coach for Desk Auto Appraisers and assists with complex claims, escalations, and total loss resolutions in support of department and company objectives.

Requirements

Bachelor’s degree required, or equivalent experience may be considered.
Five to ten years of auto appraisal experience required, or successful completion of AIC or CPCU Professional Designation.
Minimum of one-year management experience required.
Valid driver license with an acceptable driving record required.

Responsibilities

Lead and manage a team of Desk Auto Appraisers responsible for photo reviews, estimate audits, and claim settlements.
Provide technical oversight, training, and guidance to ensure consistent estimate review and valuation accuracy.
Serve as a technical authority for desk-handled claims, including repair-versus-replace decisions and total loss evaluations.
Maintain comprehensive knowledge of automobile damage repair processes, estimating platforms, and desk appraisal standards.