Matchday VIP Ticket Services, Greeting, and Customer Service

Bay FC • San Jose, CA

1d • $20

About The Position

Bay FC is seeking part-time seasonal Game Day Staff for the 2026 season. We’re looking to hire VIP Ticket Services, greeting, and customer service staff for the Bay FC home games. Successful candidates will continue to work at home games throughout the season, providing white glove service for our premium clients.

Requirements

• Must be able to work at least 75% of home games throughout the 2026 season.
• Strong interpersonal, communication and customer service skills preferred.
• Provide excellent customer service and interactions with fans to ensure they are maximizing their game day experience enjoyment.
• Ability to work in outdoor weather conditions to include extreme heat, cold, and rain.
• Ability to work independently and in a team environment.
• Ability to stand, sit, and walk for 4-6 hours.
• Must be able to work nights, weekends, and holidays based on the event schedule.
• Must be able to follow written and verbal instructions and communicate effectively

Nice To Haves

• Background or interest in sports, ticketing, event operations, food and beverage, hospitality, stadium operations, business, or customer service-related fields.
• Willing to work non-traditional hours (weekends, evenings, etc.)
• Must be able to walk/stand for extended periods
• Strong verbal communication skills
• Detail-oriented and enthusiastic about working within a sports-related environment
• Ability to work effectively in a collaborative team environment
• Ability to problem solve under pressure
• Experience in event operations

Responsibilities

• Greet, direct, and assist fans that arrive at the park.
• Resolve ticket issues as needed.
• Address customer questions, comments, and complaints; involve supervisor as needed.
• Provide fans with information about the park, seating charts, restrooms, concessions, promotion items and emergency exits.
• Offer suggestions to make the game day experience one of the best.
• Inform fans on upcoming promotions/events at that park.
• Assist all fans with locating their respective seating location within the park and assist fans by answering questions about the facility and team.
• Request wheelchair and courtesy cart transportation as needed.
• Assist in keeping the park a clean environment, and work with the management staff to resolve any situation which requires attention.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed