Ticket Service Representative

Player 15 Group•Phoenix, AZ

2d•Onsite

About The Position

Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA) , Phoenix Mercury (WNBA) , Valley Suns (G League) , and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality. We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones.

Requirements

Excellent customer service and interpersonal skills
Effective problem solving using multiple ticketing software platforms
Basic computer skills
Attention to detail in a fast-paced environment
Maintain a professional appearance and demeanor
Minimum six months guest service experience required
High School Diploma

Nice To Haves

English/Spanish bilingual is a plus
Cash handling and credit card transaction experience preferred

Responsibilities

Greet each guest in a friendly and enthusiastic manner
Perform assigned duties with a focus on excellent guest service
Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
Provide information regarding event schedules, various pricing and seating arrangements
Explain venue and show promoter policies for all events
Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
Answer ticket office phone line
Provide general information regarding arena policies and event details
Maintains regular and reliable attendance (60% monthly event availability)
Stay current on events scheduled at the Footprint Center
Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
Balancing and reconciling daily/nightly ticket sales
Ensure compliance with ticket related ADA laws
Assist in box office cleanliness
Follow dress code policy-Business casual
Other administrative duties as assigned