Ticket Operations Representative

Cleveland Browns • Cleveland, OH

1d • Onsite

About The Position

Job Duties:
Sell tickets through Archtics ticketing platform
Troubleshoot ticket issues using TM1 Sales (Ticketmaster) outside at stadium gate entrances in real time
Support ticket scanning and entry at both the ticket office and stadium gate entrances
Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at Huntington Bank Field
Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with all guests of the Cleveland Browns and Huntington Bank Field.
Please note that this is a seasonal position which only requires working Cleveland Browns home game days and other potential concerts, events and non-event days that could be weekends, nights and holidays.

Minimum Qualifications
High school diploma
Strong verbal and written communication skills
Proven organization skills
Computer literate
Strong customer service skills preferred
Ticketmaster and Archtics experience a plus, but not necessary
Must possess a willingness to learn and adapt to change in a fast-paced, professional setting

Requirements

• High school diploma
• Strong verbal and written communication skills
• Proven organization skills
• Computer literate
• Willingness to learn and adapt to change in a fast-paced, professional setting

Nice To Haves

• Strong customer service skills preferred
• Ticketmaster and Archtics experience a plus, but not necessary

Responsibilities

• Sell tickets through Archtics ticketing platform
• Troubleshoot ticket issues using TM1 Sales (Ticketmaster) outside at stadium gate entrances in real time
• Support ticket scanning and entry at both the ticket office and stadium gate entrances
• Display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers
• Communicate clearly and persuasively in positive and negative situations
• Remain professional with all guests

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED