VIP Premium Services Manager

Live Nation Entertainment•Charlotte, NC

1d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. Live Nation is seeking a Premium Operations Supervisor at Truliant Amphitheater. This position will directly report to the venue General Manger. In partnership with the Premium Seat Sales (PSS) team, the Premium Operations Supervisor will assist in all aspects of the Premium Seat Services experience – including but not limited to the Club, Premium Seat inventory, and parking.

Requirements

Thrive in a team inspired culture focused on delivery exemplary guest service
Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
Leadership: Lead a group of 20-25 VIP Ushers
Organization & scheduling experience
Effectively communicate with leadership & problem solve in real time
Acute sense of judgment, tact and diplomacy
Establish best practices and opportunities to grow this new position
Ability to perform certain tasks such as lifting, standing or extreme temperatures.

Responsibilities

Responsible for hiring and training of all non-Food & Beverage night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
Interacts positively with customers to maintain customer loyalty.
Manages the VIP Club as point of contact for vendors, entertainment, etc.
Elevates the client experience
Leads and manages group of 20+ to execute premium hospitality
Schedules and assigns tasks and positions during an event.
Acts as main liaison between PSS and operations team
Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
Assists in set-up and organization and cleaning of box seating, VIP Club, VIP entrance, upgrade table and check-in locations
Monitors all Premium locations throughout the evening
Oversees VIP program operations during all events to ensure high customer service levels are maintained
Moves throughout the Premium Seating locations and interacts with guests to provide information and respond to inquiries about products and services and obtain details about complaints
Reviews box seat inventory and updates sold map prior to show
Surveys boxes to be sure boxes are not over capacity
Directs VIP hosts to greet box seat guests after arrival and follow-up throughout the evening.
Works with Box Office Manager on ticket issues throughout show
Assists VIP service team, as needed, with closing open tabs at night end
Assists Security with challenging VIP clients and tables
Assists venue with clearing guests
Conducts post show recap and relays feedback to PSS and operations team
Attends weekly meetings with Sales Team, Operations Manager and Concessions Manager
Works collaboratively with other departments to maximize operational efficiency while delivering a once-in-a-lifetime experience to all current and future client-based fans.
Accomplishes additional tasks as assigned by management