Fanatics Markets Relationship Executive

Fanatics•Los Angeles, CA

7d•$80,000 - $100,000

About The Position

Fanatics Markets is a real-money prediction and trading app where users can invest in outcomes they care about. We enable fans to express conviction on real-world events - across sports, entertainment, and more - through transparent, regulated markets. Our goal is to build the most trusted and engaging prediction markets platform in the world. That requires not just great technology, but great people who can build real relationships with our highest-priority customers. Role Overview This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets. You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users. This is not a desk-only role. Success requires hustle, persistence, excellent communication, and comfort with high-volume 1:1 outreach - primarily via text and messaging - especially around live events.

Requirements

4 plus years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
Proven ability to build relationships quickly and influence customer behavior through direct communication
Comfort with high-volume outbound outreach and frequent customer interaction
Strong written and verbal communication skills, especially in informal, 1:1 settings
Highly organized, reliable, and accountable - you follow through
Ability to thrive in fast-paced, evolving environments with minimal structure

Responsibilities

Customer Acquisition & Growth Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
Build trust quickly and convert interested prospects into active, engaged customers
Onboarding & Customer Advocacy Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
Educate customers on market mechanics, event opportunities, and platform features
Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions
Engagement & Retention Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
Reactivate dormant customers and deepen relationships with existing highest-priority users
Anticipate customer needs and proactively solve problems to deliver a premium experience
Representation & Feedback Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities